JLL Greenwich are a very professional team, and they helped us in every way they could to get us moved in as quickly and smoothly as possible. Very responsive communication, alert to all issues at hand, strong team work. Thank you to JLL Greenwich and to our lead agent Nadine Warnakula whom was extremely helpful. We love our new place!

Very professional, friendly and I've used this agent for 6 years running. Yasmin runs a great team who provide good tenants. The charges are pretty steep but good value considering the excellent service

We went to JLL after being recommended by a friend and we were not disappointed. We found a great flat in the location we wanted and within the limit of our budget. The agents were kind to guide us through every step of the referencing and renting process, which is a bit tedious in terms of bureaucratic paperwork load. Everybody was very professional and we moved in in a flash.

Great people to work with and can definitely recommend them. Only slight thing to look out for is that they requesting the entire letting fee upfront which came as a bit of surprise.

One of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.

I now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.

Here's a more direct version that focuses on your experience without making unsupported allegations: …

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor …

We had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of contract... I wouldn't recommend it neither as tenant or landlord. It strike me as a company that took up too many flats to manage for their capacity. Furthermore, they did not communicate the costs for hot water for the building prior to the tenancy, which in my opinion is a deceptive practice.

Had a viewing and then what followed was the most unprofessional service from their employee Tomi. Multiple emails, messages sent, even phone calls and got nothing in return. A total waste of my time. Made a complaint to his manager Ashleigh which has also been ignored. Awful service. *Thanks for the reply offering me to forward my complaints to Ashleigh’s email when my original review mentioned how I complained to Ashleigh and was ignored. V receptive.