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JLL Blackheath

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Dear Chris, I’m very sorry and disappointed to hear of your recent negative experience. At JLL we take such feedback seriously and it’s important that we take this opportunity to review your matter and discuss this further with you. If you could kindly email me at William.Uelese@eu.jll.com to confirm the best number and time to contact you. Kind regards, William Uelese, Property Management Director

1.00 /5

Dec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.

Reply from agent

Dear Mr Mabbott, Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case. I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina

1.00 /5

Left my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me

Reply from agent

Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. Your experience does not reflect our usual service as we value all our inquiries and pride ourselves for giving the highest of customer service to our landlord and tenants, so I should like to learn what went wrong for you. Please get in touch. Yasmin.forrester@eu.jll.com.

1.00 /5

Used this estate agent and have had nothing but problems from them. Waited until after I’d signed a contract and then threatened to pull out unless I signed an extra clause with only a week until move in date. A flat flooded above the flat after I moved and they refused to send anyone in to investigate it, didn’t even offer a de humidifier. Disgraceful company, should be ashamed of themselves.

1.00 /5

Left my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me

Reply from agent

Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. Your experience does not reflect our usual service as we value all our inquiries and pride ourselves for giving the highest of customer service to our landlord and tenants, so I should like to learn what went wrong for you. Please get in touch. Yasmin.forrester@eu.jll.com.

1.00 /5

Do not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had tried to contact me via an old email despite continuing to send bills to my new email!) They took no responsibility for the situation. please shop around - you can get better service at a lower cost.

Reply from agent

Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email address for you. My name is Emma Deeny and I work in Customer Services in JLL and my number is 0207 306 1639. From speaking with the local team, I believe that you raised this with them at the time, but do let me know if I can be of any further assistance. Regarding your point on fees, we are always completely transparent with our fees. They are displayed in our office, online and in our terms of conditions. There are no hidden surprise fees, but again, I’d be happy to discuss and review your case specifically if you’d like. Emma

1.00 /5

Claimed damage done to the flat when there was not and refused to return my deposit.

Reply from agent

Dear Mr Farrag, We are disappointed to receive a 1 star review from you based on the deposit dilapidations. JLL provide a full End of Tenancy Guide to all tenants so they are aware of the deposit procedures before they vacate their apartment. As stakeholders of the funds, JLL must follow the TDS guidelines when dealing with the release of a deposit which is also recommended to the Landlord. In this instance, at the point of Check Out, a professional independent check-out clerk had raised issues which they felt were the responsibility of the tenant. To release funds we require the agreement of you and your landlord and if both fail to reach a settlement either party are able to raise a dispute with the TDS where the deposit is registered at no additional charge, so the process is as fair as possible. I would be happy to discuss this with you further and please do contact me on the details below: William Uelese- Director, Property Management. 0207 399 5332

1.00 /5

Together with my partner we visited this agency with the idea of ​​renting the flat(30.03). One agent lady with no European beauty tryed to hypnotized with her eyes my boyfriend, playing with her hair, almost lying on the desk (the chewing gum was missing) occasionally looked at me. My partner felt uncomfortable immediately found the excuse that he works to do not have a viewing with her. I was in shock because of her unpalatable behavior.

Reply from agent

Hi Sylwia, I am surprised by your comments and unsure whether you have the right agency. We’ve checked the applicants who were registered on Saturday and have no information for you. Please can you give me a call to discuss this further? My number is 07841 860973. Emma

1.00 /5

Dec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.

Reply from agent

Dear Mr Mabbott, Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case. I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina

1.00 /5

Do not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had tried to contact me via an old email despite continuing to send bills to my new email!) They took no responsibility for the situation. please shop around - you can get better service at a lower cost.

Reply from agent

Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email address for you. My name is Emma Deeny and I work in Customer Services in JLL and my number is 0207 306 1639. From speaking with the local team, I believe that you raised this with them at the time, but do let me know if I can be of any further assistance. Regarding your point on fees, we are always completely transparent with our fees. They are displayed in our office, online and in our terms of conditions. There are no hidden surprise fees, but again, I’d be happy to discuss and review your case specifically if you’d like. Emma

Contact details
Sales Phone:

020 8852 8383

Lettings Email:

yasmin.forrester@eu.jll.com

Opening hours

Unknown

Address

8 Montpelior Vale, Blackheath, Greater London, SE3 0TA, London, UK, SE3

Operating for over 25 years from the hub of the village, our Blackheath team has built a deep understanding of the local property market. With a 5 strong sales team, and a 4 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer service. Our expertise covers all parts of this pretty, historic village and indeed every property type, gaining us an outstanding reputation for the quality and breadth of our services. It is true to say that we have the best offerings of new build and off plan apartments across the whole of South East London, and our bespoke marketing strategy advice ensures that we meet each and every one of our clients expectations and requirements, including the optimisation of return on investment. We have close links with neighbouring JLL offices in Greenwich and Canary Wharf which draws together a City-worker audience and our London wide agency locations, together with extensive global network ensures we reach the widest geography of buyers and tenants. Our proud record of customer testimonials speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors

No marketing information available

No awards information available

No marketing information available

No awards information available