AVOID! These positive reviews are all accurate to our experience until we left our property! We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening. They clearly scrambled and found someone who turned up with no professional cleaning equipment and was totally useless. We had to leave that day and JLL had to rearrange the entire thing to be sorted. Then we come onto the payments disaster - we had some fees for leaving our contract early and this was paid a month or so before we left. JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000. They believe they told us incorrectly twice about our outstanding payments and now are saying we need to pay within 7 days. No sympathy or thought for the fact we had budgeted and wasn’t expecting any further payments. Whole process was a shambles, go somewhere else.

Absolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.

I strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.

While I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are filthy, damp on the bathroom walls, heating not working and the list goes on and on. While they said they have been working on this, I full week has passed and nothing has been fixed. Some emails are even ignored and for others we receive replies after days.

The staff in the store made countless errors throughout our tenancy. Their errors cost us money and caused sleepless nights. We have now left and they continue to make errors while arranging for our deposit to be returned, which has caused huge ongoing delays. I couldn't recommend them to anyone, tenant or landlord.

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.