Trash

Another of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.

Absolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.

Absolutely terrible experience with this agency. We have taken over the property from the previous tenants without inspection and we have been asked to sign an outdated inventory (by 8 months). The house was filthy and damaged but we still agreed as there was pressure of time. After one year we were asked if we wanted to renew and we accepted. Our response was ignored and only 4 months later we discovered that the renewal was not completed and we were on a monthly basis arrangement without our knowledge. When we confronted them, they cited our contract and refused to take any responsibility. We renewed the contract after a lot of delays and yet again we were asked to sign the same outdated inventory. At the end of our tenancy they told us that all 3 keys we handed back (the ones we were using up to the last day) were not working and that we would have to pay for the lock change without them providing any proof. We delivered the property in a better state than we got it but it has been 3 weeks and still they have not given us back our deposit. They claim that the property needed cleaning, even though it was handed in an immensely better shape than when we took over and supposedly the landlord is calculating the deductions, some of which seem to be for damages from the previous tenants. They have not returned my calls about the deposit. The stress and discomfort this agency has caused us is immeasurable. Avoid!!!NegativeResponsiveness, Quality

Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.

They accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.

Be aware of what you're told on viewings. I was told that as part of the sale a fixture would be left at the property and to wait for the F&F form to come through to confirm that I wanted to keep it. I've since been told that the fixture has been removed and I should have made sure that it was stated on the sales memo. And of course they are now not taking any responsibility for the misinformation and have advised that a verbal agreement means nothing!

Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.