As a buyer I was made to feel

As a buyer I was made to feel stupid and patronized when making my offer with agent even a saying “I know what they will say to that” when I offered 2,500 less than he had been pushing me for. I know as someone who is selling property that you want the agent to keep all buyers happy in the process - if you do want that for your house don't choose CJ Hole Bishopston

"As a buyer I was made to feel ..."

As a buyer I was made to feel stupid and patronized when making my offer with agent even a saying “I know what they will say to that” when I offered 2,500 less than he had been pushing me for. I know as someone who is selling property that you want the agent to keep all buyers happy in the process - if you do want that for your house don't choose CJ Hole Bishopston

CJ Hole allowed a contractor to enter my property, remove my dishwasher, and enter my personal areas whilst I was at work. They did not give me any notice of this. This is Illegal under The Housing Act 1988. In August 2024 I noticed a leak and reported it to my property manager. It took them five months to fix the leak, during which time I repeatedly had to scrape mould off my walls. Almost 11 months later, and the damp marks have still not been repainted. Avoid at all costs. Edit: They have offered me £50 to remove this review.

Unfortunately this branch lacks communication between themselves and between them and clientele. We’re first time buyers who put an offer on a property of theirs. We called to make an offer, to be told by the lady on the phone we needed to complete an offer form. Completed it and sent it back to her, and CC’d the guy who showed us around the property. We had not been told who to send it to so thought we’d just send it to both (and the only) people we’d had contact with. We sent this Friday evening and heard nothing Saturday, Monday or Tuesday. I called up Tuesday afternoon to chase, to which I was shrugged off by the same lady who said “well you’ve sent it to me but I don’t deal with sales”. She told me she’d forward it to the relevant people, to which I questioned why she couldn’t have done this when she received it? We then received a grouped email by a different guy telling us we were in a bidding war, so upped our offer slightly, but again no communication back to confirm receipt of the offer for days. When I called Friday I was told I hadn’t sent it to the correct person (to this day I don’t know who this was) and to send the increased offer to the general bishopston@ email for it to be dealt with. We were shrugged off to different people everytime we called up and not once did we receive an email confirming either of our offers. We did not get the property but in hindsight this was a blessing as we have since had a very positive experience with a very personalised estate agent who is in constant contact with us. I appreciate they deal with offers day in day out, however as a ftb this was our first offer and was a big deal for us & it left us very unsettled for over a week just wondering if they had even received our offers. I would not recommend unfortunately

The property we rented had Lead water pipes, leaking conservatory, rotten floor joists.

Absolutely awful, tried to deduct £620 out of our deposit, of course the DPS awarded it all back to us as they tried to claim for blinds that didn't work at the start of our tenancy, incompetent, missed EICR deadline, took over a year to get our holding deposit back when they changed the law, had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up, wouldn't have minded but he was already in our house! Accused us of smashing the conservatory window & told us if we do not contribute towards the cost we will be evicted. We had our own builders and glaziers inspect it. But cj hole said their report showed we did it due to the shape of the cracks in the window, we asked for this said report to no avail as there wasn't a single crack left - they are very manipulative & caused us soo much stress while living there!

Rented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.