Absolutely terrible experience with this agency. We have taken over the property from the previous tenants without inspection and we have been asked to sign an outdated inventory (by 8 months). The house was filthy and damaged but we still agreed as there was pressure of time. After one year we were asked if we wanted to renew and we accepted. Our response was ignored and only 4 months later we discovered that the renewal was not completed and we were on a monthly basis arrangement without our knowledge. When we confronted them, they cited our contract and refused to take any responsibility. We renewed the contract after a lot of delays and yet again we were asked to sign the same outdated inventory. At the end of our tenancy they told us that all 3 keys we handed back (the ones we were using up to the last day) were not working and that we would have to pay for the lock change without them providing any proof. We delivered the property in a better state than we got it but it has been 3 weeks and still they have not given us back our deposit. They claim that the property needed cleaning, even though it was handed in an immensely better shape than when we took over and supposedly the landlord is calculating the deductions, some of which seem to be for damages from the previous tenants. They have not returned my calls about the deposit. The stress and discomfort this agency has caused us is immeasurable. Avoid!!!NegativeResponsiveness, Quality