Rented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.

Service was efficient for getting the let. But unfortunately they proved no use when the landlord withheld our deposit, based on damage by previous tenants, after we spent the day cleaning the place before leaving.

Words cannot describe the lack of competence of the staff at this branch. I'd move in to a plague pit before returning to this place.

Another of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.

Absolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.

CJ hole are trying to deduct over £600 from us upon moving out of their platform property. This included an extortionate £330 for a ‘Light’ clean which is above the tariff given to us via email. Inventory is clearly not up to date as they are trying to also charge £140 for fridge repairs which was in the same condition it was given to us! Might I add the flat was filthy upon moving in and they believe the best way to treat mould is simply to paint over it, leading to me becoming ill as a result! Just another company trying to line their pockets with student money and do not pick up the phone. If you are a student I would avoid CJ hole as much as humanly possible as they believe it is okay for students to live with mould and take their money.

I'm staying in Crown house. There has been mould in my bathroom since before I moved in, I have complained multiple times and am constantly told that a decorator will come in to sort it out within the next week or two, yet months in this still hasn't happened. Furthermore, The pipe in my sink has also corroded away causing it to leak every time I use it which I informed them about weeks ago, yet nothing has been done. Despite this they have sent people to take promotional photos of the flats, they are more concerned with advertising the flats for next year than dealing with current maintenance issues. The building manager always seems to be on annual leave and has started ignoring most of my emails about unresolved maintenance issues.