Unfortunately this branch lacks communication between themselves and between them and clientele. We’re first time buyers who put an offer on a property of theirs. We called to make an offer, to be told by the lady on the phone we needed to complete an offer form. Completed it and sent it back to her, and CC’d the guy who showed us around the property. We had not been told who to send it to so thought we’d just send it to both (and the only) people we’d had contact with. We sent this Friday evening and heard nothing Saturday, Monday or Tuesday. I called up Tuesday afternoon to chase, to which I was shrugged off by the same lady who said “well you’ve sent it to me but I don’t deal with sales”. She told me she’d forward it to the relevant people, to which I questioned why she couldn’t have done this when she received it? We then received a grouped email by a different guy telling us we were in a bidding war, so upped our offer slightly, but again no communication back to confirm receipt of the offer for days. When I called Friday I was told I hadn’t sent it to the correct person (to this day I don’t know who this was) and to send the increased offer to the general bishopston@ email for it to be dealt with. We were shrugged off to different people everytime we called up and not once did we receive an email confirming either of our offers. We did not get the property but in hindsight this was a blessing as we have since had a very positive experience with a very personalised estate agent who is in constant contact with us. I appreciate they deal with offers day in day out, however as a ftb this was our first offer and was a big deal for us & it left us very unsettled for over a week just wondering if they had even received our offers. I would not recommend unfortunately