I rented with Nicholas Humphreys for 2 years whilst studying at university in Norwich, and hand on heart I can say that for the duration of the tenancy they were outstanding, in particular, Sam Fryer. He has magnificent people skills and is a genuinely nice person. However, the problem started to arise when the tenancy ended. I sent out several emails to Laura Bennison (the person dealing with our deposits), to which I initially received no reply. After 2 weeks, I tried to ring the office to inquire about the status of my deposit, to which either Josh or Ben would reply and they would tell me that the person dealing with deposits is Laura and "she is busy at the moment" and would give me a ring back. Me and my housemate rang more than 10 times, and we received no call back from Laura. I only managed to get hold of her on the phone once when I rang. After around 20 days of our contract having ended, I rang the TDS (tenancy deposit scheme) to ask what to do with our deposit situation, to which they advised me to open a dispute. Coincidentally, Laura emailed me that same day and informed us that the deposit has been sent on that week's pay run and we should receive it by the end of the week i.e. Friday. On Friday, I received no deposit. I waited till Tuesday (since Monday was a bank holiday) and rang my bank to ask if there are any pending transactions to be credited into my bank account, to which they told me that there aren't. What angered me the most was the fact that I received minimal co-operation when our contractual obligations ended. I understand that they must've been busy, but a simple email telling me that they are currently working on refunding the deposit wouldn't take much time to write and send. Laura was simply being unprofessional and apathetic to the estate agent's customers. When I first rented the property, Sam was the one dealing with us (I think he was the person responsible of tenants), and I loved him since he was, and still is, a genuinely nice person. Nevertheless, after a long struggle, I did receive my deposit after 1 month (I think it would've taken longer had I not filed the dispute through TDS). Nicholas Humphreys is a good estate agent, and the other reviews prove it. I just happened to have a negative experience with the return of my deposit, and partly because of Laura's unprofessional approach. Had I received a simple email from the beginning, just to tell me that it might take a while to return the deposits, I wouldn't have had anything to reproach whatsoever. But ignoring a chain of emails and phone calls is simply unacceptable.

Worst months with this company. We had so many problems from the start. Some problems were sorted but some severe issues were not. From the start my matress was covered in bedbugs. It was sorted after a couple of days they bought me a new matress but I got infected from the severe bites and had to go to hospital. We later suffered from mould BADLY. We reported it so many times which we were told to just keep cleaning it but it was continiously growing constantly. Our walls were so damp the curtain railing wouldnt hold up. The landlord came over and told us to open the windows to help it but it was the middle of winter and we had no heating (which was another issue). Our boiler was constantly faulty and barely worked. Of course we reported this so many times but things just werent sorted. We had to buy our own expensive heaters because the ones they provided us with did nothing. We could see our own breath in the house in december time. Whilst having no heating for months, we also had no hot water many times and had to get lucky to have it. We reported this also many times, it was looked at once but it came back again. In the end we finally got a new boiler but it was summer by this point and the heating was not a massive concern. We had many more issues in the house which i understand can happen especially in old houses but it was the companys lack of urgency to help with major issues, leaving us suffering for months. After paying rent and bills in a house which was not habitable we asked for compensation for the months we struggled which we were denied.

Meh, when i look back on it they tried to pull a fast one on my deposit and also felt like they kinda patronised me because im a student. Id look elsewhere for student lettings Reply: i changed the review the first time because you called me moaning about my genuine feelings towards the service. I left the flat in a cleaner condition than i received it, so dont try to save face online with lies as the place was spotless and photographed as so whereas when we arrived paint was falling off the walls and there was a sewage smell and no sofa (which took months to fix and numerous phone calls) no one wants to email u lol

Have you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!

Terrible experience with Nicholas Humphreys. They managed a property we rented up until a month ago when we left. We had no inventory list upon moving in, and the property was incomplete. There was still a man building furniture and shit all over the carpets. Their organisation skills are close to zero, and their customer service is genuinely terrible. We had to call up to hear any news about our deposit, and we only just got it back… a month after moving out. Do not trust them.

!!!They have 1 star on trust pilot be warned!!! If you have any issues at all they will charge you. we had a faulty boiler and they charged us 300 quid for the inspection which found no issues. Cold water for a month without fix.

do yourself a favour, do not use. not student friendly, despite all their claims. despite them checking house is fit for purpose when move in, it isn't, and then take weeks to do anything to resolve the issues. then try all the usual tricks to deduct from deposit at end of tenancy (lots of things needed cleaning, despite no one in house for the year due to covid, and a full clean before handing over - and much better condition than it was taken over from - and them getting full rent for a year). Just seen the response from the owner - do not lie! I said that £24/hr was an ok, if expensive, amount for a cleaner per hour, I did not agree that it was necessary, or the amount of time taken! Apparently a professional cleaner took 8 hours to clean some light dusting in a small 3 bedroom house. Disgraceful, and blatantly lying about what I said when they phoned up to attempt to intimidate me....NegativeProfessionalism