Hi Ollie Thank you for taking the time to leave a review – however it is totally inaccurate. We have never managed the property you lived in, the landlord managed it himself and you reported to and paid your rent directly to him. I’m sorry you had a poor experience when you moved in but again, this was down to the landlord’s oversight, not ours and was beyond our control. Your deposit return was processed well over a week before your review was posted – the delay was again down to your landlord, not us as agents and you were informed. As always, we are happy to discuss any grievances and clear up any misunderstanding you have. Thank you Nicholas Humphreys Team