Worst months with this company. We had so many problems from the start. Some problems were sorted but some severe issues were not. From the start my matress was covered in bedbugs. It was sorted after a couple of days they bought me a new matress but I got infected from the severe bites and had to go to hospital. We later suffered from mould BADLY. We reported it so many times which we were told to just keep cleaning it but it was continiously growing constantly. Our walls were so damp the curtain railing wouldnt hold up. The landlord came over and told us to open the windows to help it but it was the middle of winter and we had no heating (which was another issue). Our boiler was constantly faulty and barely worked. Of course we reported this so many times but things just werent sorted. We had to buy our own expensive heaters because the ones they provided us with did nothing. We could see our own breath in the house in december time. Whilst having no heating for months, we also had no hot water many times and had to get lucky to have it. We reported this also many times, it was looked at once but it came back again. In the end we finally got a new boiler but it was summer by this point and the heating was not a massive concern. We had many more issues in the house which i understand can happen especially in old houses but it was the companys lack of urgency to help with major issues, leaving us suffering for months. After paying rent and bills in a house which was not habitable we asked for compensation for the months we struggled which we were denied.