The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

Horrible Services. Tried Twice but same experience.

Very disorganised letting department Messed me about with a house viewing twice And didn’t even bother to reply for a house we put an offer on Nobody seems to know what the other person is doing - do not recommend - the other 1 star reviews seem pretty accurate … Don’t bother unless you want your time and petrol wasted on non existent house viewing appointments !

I've been trying to get in touch with the agent Owen Smith to set up a viewing for a property for two months but the communication is non existent. He sent me one text and has not followed up or replied to my others. … More

Terrible agency - they have mistreated my best friend by visiting unannounced, they have not fixed a broken shower, and they did nothing about a rat infestation problem despite several complaints. I have heard poor reviews from others also. My best friend was left traumatized by this experience and needed to move out. They should be ashamed of themselves.

Went all the way to Birmingham for a viewing, and the agent told me they’d send my application over before the next day. Later that same evening, the property was already marked as “let agreed.” Really disappointing and felt like a waste of time.

I am writing to express my deep dissatisfaction with the service provided by Martins & Co Harborne in relation to the letting of my property. Despite charging disproportionately high fees, the agency took nearly two months to secure tenants. Their primary contribution during this time was to repeatedly suggest lowering the asking price—an approach that lacked creativity, effort, and market insight. It felt as though I was being advised to give the property away. Further compounding the issue, I received multiple emails pressuring me to sign disclaimers absolving the agency of legal responsibility, on the grounds that they were not managing my property—despite having signed Terms of Business with them. This attempt to retroactively shift liability is both unprofessional and unacceptable. Due to their delays, I sourced tenants independently. When I informed Martins & Co that I would proceed with whichever tenant completed the process first, they responded with threats of charging 75% + VAT of the first month’s rent, claiming I was withdrawing from an offer. This is not only unreasonable but borders on coercive. I will be escalating this matter to the Property Ombudsman and urge others to exercise caution when dealing with this agency. Transparency, professionalism, and accountability should be the foundation of any property service—qualities that were sorely lacking in my experience. BE CAREFUL