Jeremy and his team are what a local business should be: always happy to help regardless of immediate benefit to them.

they were very helpful in obtaining my first let, however I have noticed that when I called them to query something she was blunt and dismissive as I rang the wrong number for lettings. Could have caught her on a bad day but even so, customer care is always important. Oh well, doesn't take away from the fact that the company is very good.

Overall, the experience with the Estate agent during a recent property transaction did not meet expectations due to issues with communication and case management. The overall attentiveness level was inconsistent. Other local estate agents provided more proactive updates and information throughout the process. A problem arose after completion day concerning the lack of keys. When assistance was requested, the matter was considered outside the agent's responsibility. This lack of support was disappointing. Other agents within the chain provided more comprehensive and timely information. A formal explanation of the agency's policy regarding the key handover process on completion day and an acknowledgment of the communication shortfall would be appreciated. This feedback is intended to help improve the experience for future clients.

I was told Caroline would call at 12 noon and I waited in for 3 hours and then had to take my dogs out before it poured with rain. When I got home I had a terse message from Caroline telling me to email her my queries about a property that I was interested in. I tried calling another 6 or 7 times before the office closed and the phone was never answered. Unfortunately this is the second bad experience I have had with S & S.

Left a message yesterday (26/09/2017) regarding booking an appointment to view a lettings property and also emailed them yesterday to cover all avenues. 24 hours later and still haven't heard a thing, not exactly a great advert for the …