Unfairly screwed by early termination fares and over 2 months of additional rent cause another tenant was not found - despite the building being a very popular place to rent. Hope they will understand one day tenants are human beings and one may need to leave a property without it costing £2,400.

0 * rating from me, angrily wasted £1200 in legal fees ( Would have rather donated this to a children's hospital at this time of year ) Agent neglected to inform me at the beginning that ground fees double every so few years plus on a red flood risk area, 5G Phone mast next to property possible health issues all this information would have been handy to begin with. Emails and calls were either unresponded to or cold. AVOID. Never again.

They just want your signature and payment. After that they show to be denial and misleading. Never again!

They just want your signature and payment. After that they show to be denial and misleading. Never again!

Disorganised and rather unhelpful! No alternative sought... Left messages to be told couldn’t help as agent away! Agent failed to pass messages on to rest of the team on her day off! Don’t recommend!

Must say we were not really happy with experience in Basingstoke branch comparing with Leatherhead branch (where they were extremely professional for a property we lived for 3 years) ...from booking views to house and been showed the wrong property to receive emails with properties that are not what we looking for at all and be contacted by one of your agents saying u just received the keys of a property that we wanted and we put an offer.. the offer never gone to the landlord... you cancel the viewing and show the house to other people. When u finally decided to show us the house there’s already 5 offers when we were the first to book and to put an offer.. bit dodgy no? Literally we wasted a week of our time and we were in risk to don’t get house on time. Not fair playing with people’s life’s when we just expect someone honest and professional. All best wishes and hope get better experience in future. Thanks Rui

Scam artists, the whole lot of them! They are terrible agents to have as a tenant because their service is so poor and then they try to take your money. They are sneaky and underhanded and after having our deposit docked on 1 property, they tried to do it again on the second, but I wasn't having any of it. They doctored the inventory and checkout and I was able to prove it. I sent it all to DPS and we got all our money back - every single penny! Don't let them do it to you. Make sure you have excellent record keeping and double check everything against the inventory, it's meant to be like for like and if it isn't, question everything they claim - ask for proof because they won't have any. So glad to be done with you lot!

Terrible customer service, rude, patronising and very unhelpful..