Got locked out of house March 2025

Returning home from a mid week appointment at 5.15pm around 18 March 2025, discovered that I had lost my house key. Had to message Martin and Co to see if they might be able to give me their spare key. Also, I could not get to their branch office before they were due to close. They got back to me immediately, and one of their staff volunteered to drive over to my house, instead of driving straight home, and rescued me with their spare key. This must have been very inconvenient for her. But she did this very cheerfully. I am hugely grateful, as I could have faced a very lengthy and hugely expensive call to a locksmith or worse. Huge thanks for your help Martin + Co!

Excellent service and delivery.

Martins & Co in Basingstoke provide professional, prompt and friendly service to landlords and tenants. They have good legal and business knowledge which means they provide reliable information and act om it. Certainly recommend this team and company.

Landlord review

Great professional service and easy to deal with.

Thank you Martin&Co.

I've been with Martin&Co for 4 years, and the experience has been excellent. They are always responsive, knowledgeable about the market, and genuinely supportive. Their professionalism and dedication have made my tenancy smooth and stress-free. Highly recommend!

A great agent

Martin & Co always gives a realistic appraisal of our property during renewals or finding new tenants. Their charges are comparable with the other agencies. Although we had a few issues with their property management originally, in the last few years , their services have improved dramatically. Cloe has been great at sorting the latest tenancy renewal. Also, they are fantastic in understanding our needs , for example, calling British gas for periodic gas checks without us getting involved, or proactively finding us a decent quote for repairs and helping us to get the peace of mind as landlords. Thank you Martin & Co for finding us great tenants!

Rental of property

I am happy with the service provided

Amazing team

We are happy that we rented with Martin and Co. It was a pleasure dealing with Martin & Co. The lettings team is completely professional friendly and approachable, with such good service and customer relations between us and the landlord. The team was very efficient with any query we had, always replied quickly to emails, and kept us up-to-date. We highly recommend renting with Martin & Co.

Feedback

Excellent service

We are happy so far. The vetting process was so good, their response to issues is commendable. We hope to have them as a Permanet go to team for the rest our real estate journey

The staff at Martin & Co Basingstoke made me feel really welcome at the start of the process and were happy to answer any questions I had. Throughout the tenancy they were quick to respond to any issues and took the necessary steps to … More