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Brockenhurst - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Our experience with Brockenhurst has been excellent from start to finish. As first-time buyers, we were guided through the entire process from start to finish. Matt was amazing and a great support, answering all of our queries promptly and making some excellent recommendations for everything we needed. We also had several visits to the property we were buying and Brockenhurst were very accommodating to this, making sure we felt happy and comfortable with our purchase. We would not go with anyone else in the future and will be recommending Brockenhurst to all our friends and family.

Reply from agent

Hi Mrs Miller, Thank you so much for your kind words and for taking the time to share your experience with Brockenhurst. We are thrilled to hear that your journey as first-time buyers was smooth and enjoyable. It was truly my pleasure to assist you through each step of the process. Ensuring that all your queries were addressed promptly and that you felt confident and comfortable with your purchase was paramount for us. I'm glad to know that our efforts, including accommodating multiple property visits, made a significant difference in your experience. Hearing that you would choose Brockenhurst again and recommend us to your friends and family is the highest compliment we could receive. It has been a delight to work with you, and we look forward to the opportunity to assist you, your friends, and family in the future. Wishing you all the best in your new home, Matt

5.00 /5

I found Brockenhurst to be very proactive in marketing my house, and all of the team in the Basingstoke office were friendly, polite and approachable throughout the selling process. Their commission rate was competitive, and I was very happy with their service from start to finish.

Reply from agent

Thank you so much for your kind words, Lynne! We are delighted that you found our service to be proactive and friendly throughout the entire process. We are also pleased that you felt our commission rate was competitive. We are very grateful for your 5-star rating and we appreciate your support.

5.00 /5
Reply from agent

Thank you so much for taking the time to leave a review on our Google Business Page. We are so pleased to hear that you had a great experience with us at Brockenhurst Estate Agents. We appreciate your 5 star rating and the kind words you shared about our services. It is great to know that we are meeting and exceeding your expectations. We look forward to being of service to you again in the future.

5.00 /5

Sarah and her team at Brockenhurst Estate Agents Basingstoke have been outstanding throughout my sale process: Professional, high-level of communication, engaging, friendly and efficient. Most importantly, I never felt that anything was too much for them, including my quirky requests ! I would highly recommend them to anyone looking for an estate agency that is with you every step of the way towards buying or selling your home.

Reply from agent

Thank you so much for taking the time to write such a glowing review about our team here in Basingstoke. We are delighted that you had such a positive experience with us and it's especially gratifying to hear that you felt our team was so accommodating of your requests. We always strive to provide our clients with the highest quality service and it's wonderful to know that we achieved that for you. Your five star rating is especially appreciated and it's wonderful to know that we've exceeded your expectations. Thank you again for your kind words and we look forward to helping you with all your future property needs.

5.00 /5

My experience with Brockenhurst Estate Agents was brilliant from start to finish. Sarah in particular was very kind, caring and very professional and she listens. I didn’t feel pushed into anything. Sarah and the team are excellent communicators. They kept me informed of everything and always there when I was feeling a bit anxious. Sarah has kept me calm and has even rang me to ask how I was. Sarah gave me recommendations of Solicitors and when the time was right, removal companies. I am so pleased that I chose Brockenhurst Estate Agents especially when I didn’t know what I was doing because I have never moved or sold a property on my own before. In my opinion they are first class and would certainly recommend them. You will be well looked after.

Reply from agent

Thank you so much for your kind words, Ann-Marie! We are so pleased to hear that your experience with Brockenhurst Estate Agents was so positive and that Sarah was able to provide you with such excellent care and support. We are thrilled to hear that you are so satisfied with our services and would recommend us to others. We appreciate you taking the time to leave such a glowing review and a five-star rating!

5.00 /5

I found the viewings arranged by Matthew and Bayleigh to be enjoyable and informative and after my offer was accepted on a house they found for me, they both acted professionally with every query I had over the 3 months plus process. Towards the end of the process Michael McClure, Move Manager was in constant contact updating me on the closing stages of the purchase, along with Matthew. So it has to be 5 Stars for Brocklehurst overall and I don't even get keys til tomorrow. Thank You!

Reply from agent

Thank you so much for your kind review, Richard. We really appreciate you taking the time to share your experience with us. It's great to hear that you had a positive experience throughout the process. We thank you for your 5-star rating and look forward to hearing from you soon! All the best in your new home from all of us at Brockenhurst!

5.00 /5

I found Brockenhurst to be very proactive in marketing my house, and all of the team in the Basingstoke office were friendly, polite and approachable throughout the selling process. Their commission rate was competitive, and I was very happy with their service from start to finish.

Reply from agent

Thank you so much for your kind words, Lynne! We are delighted that you found our service to be proactive and friendly throughout the entire process. We are also pleased that you felt our commission rate was competitive. We are very grateful for your 5-star rating and we appreciate your support.

5.00 /5

Couldn’t praise the team more. Such a genuinely nice group of people. House sold prior to being ‘on the market’ within days and helped line us up several viewings quickly until we found the right place. Matt and Michael in particular were life savers when it came to nagging our solicitors on our behalf. Always kept in the loop by someone at Brockenhurst and put our minds at ease! Already recommended them to our previous neighbours as they’ve been thinking of moving as I feel confident in their work. Thanks again everyone at Brockenhurst!

Reply from agent

Thank you so much for your kind words, Lois! We're delighted to hear that our team was able to help you find the perfect property and make the whole process as smooth as possible. We really appreciate your recommendation and your five star rating. Thank you for taking the time to leave us a review - it means a lot to us.

5.00 /5

We’ve had an absolutely fantastic service from everyone at Brockenhurst during the process of selling our house and would recommend to anyone looking to sell their property or purchase another. With 3 small children, our lives are often stressful but there was no stress with Brockenhurst. We felt valued and not just a number like at some other estate agents. We had contact with another agent and were thinking of going on the market with them but after meeting Matt we had such a positive experience that there was really no contest about which agent we would be using! Brockenhurst had a great selection of prospective buyers already on their books that they had lined up lots of viewings on our house before the listing even went live and it sold within a couple of days which took a lot of stress out of the selling process. During our purchase and selling processes, Bayleigh, Sarah and Matt have been there every step of the way to give us informed advice, a friendly chat and shown us some fantastic properties. Everyone at Brockenhurst is so helpful and efficient and I’ve really enjoyed having them as our agents. Even the solicitor they recommended was excellent! Would highly recommend Brockenhurst to anyone. Outstanding service and genuinely lovely people. THANKS BROCKENHURST!

Reply from agent

I hope this message finds you well and settling into your new home. Firstly, I wanted to extend my heartfelt thanks for taking the time to write such a comprehensive and positive review about your experience with Brockenhurst. It is genuinely gratifying to hear that we've been able to provide an experience that met and exceeded your expectations. Your feedback serves as a testament to the level of dedication and customer service that we strive to maintain. Having a family with young children, we understood that minimising stress during the selling and buying process was a high priority for you. We're delighted to hear that our team could make that happen. I’m personally humbled by your kind words and happy to have had the chance to assist you on your journey. Bayleigh, Sarah, and I all enjoyed being able to offer you not only informed advice but also a friendly chat during those inevitable moments of stress that come with moving. We are thrilled that you found our recommended solicitor to be excellent as well. At Brockenhurst, we aim to offer a full-service experience that eases all aspects of the moving process. We will continue to strive to offer the high standard of service that you’ve experienced, and it’s feedback like yours that motivates us to go the extra mile each and every time. Your recommendation is the highest compliment we can receive, and we thank you for sharing your positive experience with others. Should you or anyone you know require our services in the future, please don’t hesitate to reach out. We are always here to assist you. Once again, thank you for choosing Brockenhurst and for entrusting us with such an important milestone in your lives. Best Wishes, Matt

5.00 /5

We viewed a property in Basingstoke with Bayleigh and although it wasn't what we were looking for, Bayleigh was a great agent to show us around, not just a case of "come in and ill let you have a look" but properly engaging, very smiley and taking the time to understand what we wanted as seeking buyers. Thanks Bayleigh !

Reply from agent

Thank you for your kind review. We're thrilled to hear about your positive experience with Bayleigh. Her dedication to providing exceptional service reflects the core values of Brockenhurst Estate Agents, and it's wonderful to know that she was able to make your viewing experience a pleasant one, even if the property was not quite what you were seeking. We greatly appreciate your feedback, as it not only helps us ensure that we're meeting our clients' needs, but it also motivates our team to continue delivering excellent service. We hope to assist you again soon in your search for the perfect property. Thank you once again for taking the time to share your experience.

Contact details
Sales Phone:

01256224808

Opening hours

Unknown

Address

8 Buckland Parade, Basingstoke, RG22 6JN, UK, RG22

About

No about information available

Our team

Basingstoke Office

Relocation Agent Network
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available