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Brockenhurst - Basingstoke

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Brockenhurst - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

We had the pleasure of dealing with Matt at Brockenhurst Estate Agents during the early months of 2022. We had a complex and challenging move and Matt and his team worked extremely hard throughout the entire process. We cannot stress how professional and friendly the team were with the purchase of our property and they helped us with matters that went beyond their remit. We would have no hesitation in recommending this company and wish all Estate Agents were as professional as them.

review by belinda eve

Reply from agent

Hi Belinda, thank you so much your review. The move certainly wasn't straightforward! We're all really pleased to read your comments about how professional and friendly our team were. It was an absolute pleasure to be able to hand you both the keys on the day and I look forward to seeing all of the changes you make. Thank you again for your review! (and the beers!) Thanks, Matt

5.00 /5

I'm so glad we decided to give Brockenhurst a try. After being sat on the market for along time with nothing happening, and having had a very stressful year. We decided to switch to Brockenhurst. The team are fantastic I love that after the initial meeting with Matt his team then came to see our property too and chat with us. It meant that they all had the same information and whoever would be doing the viewing knew about our house. They are an incredibly enthusiastic and passionate team who all work very hard to sell your home. We had lots of viewings coming through the door finally, and we were kept informed throughout. When we reached the two week mark Matt sat down with us to discuss were we where with things. I think this is great, as it keeps the communication between yourselves and the estate agent, and gives you a realistic view of things and gets everyone on the same page. More importantly Brockenhurst sold our house pretty quickly and stayed enthusiastic throughout the whole process. They were very driven and hard working. After a very difficult time for us we are finally feeling the excitement of moving again. Thankyou so much Matt, Sarah and Bayleigh. Cannot recommend this team enough and in my opinion having worked with a couple of estate agents in the area, these guys are by far the best.

review by Nic Hancock

Reply from agent

Hi Nicola, Thank you so much for taking the time to write such a wonderful and detailed review about your experience with us at Brockenhurst. We are thrilled to hear that you've found our services valuable and are particularly pleased with our team's dedication and enthusiasm. At Brockenhurst, we firmly believe in the importance of personalised attention and this review is a testament to our commitment to that belief. We are glad to hear that our practice of having our whole team meet with our clients helped you feel better informed and understood throughout the process. Reading your acknowledgement of the dedication and passion of our team, which includes Sarah and Bayleigh, is indeed humbling. As part of this hardworking team, it's an absolute delight to know that our efforts have not only been noticed but highly appreciated. Your satisfaction is our biggest reward, and the successful sale of your house is the perfect exemplification of this. Our team is always driven to provide the best possible service and we are pleased to hear that you felt the excitement of moving again after such a challenging time. We genuinely appreciate your recommendation and hope that we can assist you or your friends and family in the future, too. Do not hesitate to reach out to us for any future needs. Once again, thank you for choosing Brockenhurst and for your very kind words. Warm Regards, Matt

4.90 /5

28.04.2025

Cannot Fault them

No issues with the estate agents, flexible with viewings and timings and get back to us promptly and stayed with us all through until completion.

review by Tim Dye 28.04.2025

4.00 /5

Brockhurst estate agents have been helpful to find properties . Danielle was helpful and accommodating for a particular viewing.

review by Ludhian Bootla

Reply from agent

Thank you so much for taking the time to leave a review for Brockenhurst and Danielle specifically. We are delighted to hear that you have had a positive experience with our company and that Danielle has been able to assist you.

4.00 /5

My viewing experience with this agency has been great. Good presentation, friendly, initiative and helpful.

review by thant kyaw

Reply from agent

Thank you for taking the time to leave a review for Brockenhurst Estate Agents. We are thrilled to hear that you found our team to be friendly, initiative, and helpful. Our goal is to provide excellent service to all of our clients, and we are glad to see that we have met your expectations. We appreciate your four-star rating and hope that we can continue to exceed your expectations in the future. If you ever need any assistance with buying or selling property, please do not hesitate to reach out to us. Thank you again for choosing Brockenhurst Estate Agents.

4.00 /5

Currently selling our house through Brockenhurst Estate Agents. Met and spoke to several of the team now regarding our own property and during viewings of other properties. Probably some of the best we’ve had to deal with. All very friendly, professional and great to work with. Feel like we’re in good hands.

review by chelsea bridges

Reply from agent

Thank you for your kind review! We're thrilled to hear our team has been friendly, professional, and great to work with. We're glad you feel in good hands.

4.00 /5

Brockenhurst were great from starting the journey to sell our home, all the way through to exchanging contracts. They kept us updated constantly and were easy to get hold of if we had any queries. Would really recommend using them for anyone looking to move home. We would do so again.

review by Flora Hunt

Reply from agent

Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you again in the future.

4.00 /5

We decided to sell through Brockenhurst due to how friendly and helpful Matt and the team were. The first week or so we had great communication setting up photos, viewings, up to the point of offer. Sadly after we accepted an offer the communication drifted off. I would have to chase several times to get answers or information hadn't been passed to myself. Bayleigh had been our negotiator and would promise call backs and they wouldn't happen, I would chase in our WhatsApp group but I'd find it easier going directly to Matt and Sarah by calling Brocknhurst directly. Overall our experience was fine Matt and Sarah are very knowledgeable and extremely helpful, however we did feel slightly disappointed by being left in the dark at times where things hadn't been communicated to us and I felt like I was the one always pushing for info.

review by Liz Doyle

Reply from agent

Thank you for your review. We're glad to hear that Matt and Sarah's service was appreciated, but we regret that the communication later in your journey fell short of your expectations. In response to your feedback, we have taken steps to improve our communication and client service. We're excited to welcome a new 'move manager' next week, who will ensure a smoother and more communicative process for all our clients. Your feedback is valuable and we're committed to improving our services. We look forward to the opportunity to provide a better experience in the future.

4.00 /5

I recently reviewed 2 properties with the team and on each occasions they were very professional they immediately confirmed the appointments and sent reminders. During each viewing they were very courteous, attentive and keen to fully understand my needs in order they could ensure that they were met. On one of the viewings they were very tolerant and patient because I was running 15 minutes late but that did not phase them at all.

review by Chris Apps

Reply from agent

Hi Chris, great to hear you've had such a good experience with our team, particularly to see we've been keen to understand your exact needs. Thank you for your feedback. Even better to read you've had the same experience with all of the team here and we look forward to finding you the perfect home to move to. Thank you again from all of our team here! Kind Regards, Matt

1.00 /5

Awful service, will say anything to get a sale.

review by Martin

Reply from agent

Thank you for your feedback. We’re sorry to hear you feel this way, as providing exceptional service and honest advice is incredibly important to us. Unfortunately, we’re unable to identify you from this review, but we’d love the opportunity to discuss your concerns in more detail and see how we can make things right. Please feel free to contact me directly at matthew@brockenhurst.info