I have been incredibly impressed with Belvoir Basingstoke. Everyone I've seen has been brilliant, starting with Tracey who showed me my flat first. She was welcoming, informative and friendly. Upon application for the flat, I spoke to Abi who helpfully guided me through the process. I easily arranged a second viewing and met Kate, another brilliant asset to the team. Checking in was with Shahida who showed me everything I needed to know. My question around parking she wasn't sure of, so that same day I received an email with a complete answer, even including a diagram! I reported a handful of maintenance issues in my first week (I admit, most were user error!) and Andrew in this team gave me quick, useful responses, managing the solve the majority straight away. The one that required a plumber he tagged onto the existing job happening that week, may sound obvious but the amount of places I've dealt with that wouldn't use this common sense! The reporting website is very simple to use. I've been so happy with the amazingly fast responses from everyone at Belvoir Basingstoke. Genuinely friendly people who want to make you comfortable. I highly recommend using Belvoir Basingstoke. I was a nervous solo renter and they've left me very confident in my tenancy.PositiveResponsiveness, Quality, Professionalism

From the moment I decided to put my house up for sale, once the first lockdown had ended, I found Jon to be very friendly and informative in delivering his professional view of starting this process and the price to put it up at whilst still taking into account my views as the householder; he took some lovely photos of my property that really showed it at its best whilst keeping it real. Sarah-Jane then took over the numerous viewings lined up which on it's first day secured an offer; Sarah-Jane kept me updated and informed as to the progress of the offer and, once accepted, Natalie was there to find solutions to situations that could have otherwise risked the sale falling through; she was definitely the right person to keep everyone calm and focused on solutions as the final stages came to a very amicable successful sale. Highly recommend the team as a whole for their dedication in helping me sell my house, and that too well in time for xmas, as was hoped by both myself and the buyer.PositiveResponsiveness, Professionalism

Absolutely brilliant, helped me throughout the whole process which was all during COVID so super stressful, and brilliant on every query. Jo in particular I cannot thank enough, she was fair and kind throughout and helped with any issue I had, right through to getting my deposit back at the end :)PositiveProfessionalism

i would like to single out natalie painters' performance assisting me with the buying process friendly and helpful always kept me updated and never afraid to chase people on my behalf to get things done completely satisfied with the experience i had with belvoir and natalie as my estate agaent thanks natalie for all your helpPositiveResponsiveness, Quality, Professionalism

Went to the agency in the middle of the pandemic as my previous landlord ended up in a position he had to sell his property. The viewing and arranging the property was mostly straight forward with nothing note worth pre tenancy. On the signing day, there was a lot of paperwork (Which is standard!) but included in that was a full inventory which was honest and hid nothing. Fast-forward to why I'm leaving this review, due to a misunderstanding on my end I bought my pet hamster along with me. This caused an issue when Belvior visited to see how we were settling into the property. However, they were polite, non accusatory, and swift in resolving the issue. Thanks to Shahida, the landlord was contacted and I was granted permission to keep my little buddy! I don't normally leave reviews, but the customer service was great! One of a kind and something I wont forget any time soon.PositiveResponsiveness, Professionalism

My partner and I are new to renting and we found Belvoir extremely helpful and understanding. Laura helped us start to finish with our renting process, she answered all of our questions and explained everything in depth and was very professional. She was extremely friendly and quick to respond to our emails. I could not recommend enough, we have a beautiful place that we can't wait to move into and we can't thank Laura enough for her guidance. Thank you!PositiveResponsiveness, Professionalism

Stress Free Sale!

From meeting Jamie from Belvoir, Basingstoke, for a Probate House Valuation to Completion of the House Sale we were kept informed of progress at every stage either by telephone or mobile. All the staff at Belvoir were extremely helpful and always rang back, we never had to chase them up! The whole process was completely stress free, quite an achievement during the Pandemic!

5 stars well deserved, I had to move overseas from the UK, the staff went out of their way to help me with property check-out, they kept me updated, and were very helpful in general.

Fantastic!

Having had poor experiences with letting agents in the past, reliability and good communication are of huge importance to me as a tenant. Belvoir Basingstoke have been fantastic throughout our time as tenants with them. They have always been very professional, friendly, available to reach by phone or email (even during the pandemic) and very helpful in every way. Jo has been very helpful throughout the ending of our tenancy, and has been very fair when meditating between us and our landlord. Our whole experience of renting through Belvoir has been easy and stress-free, and I would highly recommend!

Had a very good straight forward sale once came onto the belvoir basingstoke. Nothing was to much trouble everything was explained to me in full. A very happy customer Thank you to Jamie and the team