A selection of reviews, highest rated first. Not every review may be shown.
We experienced extremely poor communication with a very unprofessional and rude attitude from the Barton Branch, I certainly wouldn't use them again!
Reply from DDM Residential Barton: Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel the communication during your sale fell short of expectations. Providing a clear and supportive service is extremely important to us, and we regret that this was not your experience.
Having reviewed the details of the transaction, we can see that our team remained in regular contact throughout, with consistent updates by both phone and email at 47 different contact points, and a straightforward sale that completed close to the original asking price.
We understand that completion day can be particularly stressful, especially when removal timings, access requirements from buyers and chain timings don’t align as hoped. While these logistical elements sit outside of our control and are not a reflection of our service, we do appreciate how frustrating they can feel at the time.
We would welcome the opportunity to discuss your concerns in more detail so we can better understand what led to your disappointment and ensure we continue to improve. If you are willing, please contact us directly at your convenience.
Thank you again for your feedback.
No concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.
Reply from DDM Residential Barton: We apologise for the inconvenience and will ensure proper measures are taken to address issues like boarded up properties in residential areas. Your feedback is important to us and we will strive to improve our services. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
While some of the team are good, they’re severely let down by Paul and Neil who amount to the most helpless estate agents I’ve ever come across.
Mann is set up to be the cheap agent in Canterbury that you go to when you want to sell or let on the cheap and the quality of service clearly reflects that. I’ll stick to independent agents in the city in future and not make the same mistakes again with any of my other properties. Had a very positive experience recently with Page & Co who are also based in Canterbury.
Reply from DDM Residential Barton: Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
Reply from DDM Residential Barton: Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
Reply from DDM Residential Barton: Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at review@countrywide.co.uk and we’d be happy to look into it for you.
I would warn any students against renting from these people, my son rented a propert for a year, he moved out in June, and has been fighting to get his deposit back since then, we call every week and are fobbed off with excuse after excuse, have been promised countless times that it's being sorted, It is now 7th August and he still hasn't got it back so if you're relying on your deposit to rent somewhere else you've got no chance.
Reply from DDM Residential Barton: Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
Following an abrupt and quite shocking phone call from this office manager, well call him P.
So, What I am assuming was meant to be a 'quick update' phone call about a …
Reply from DDM Residential Barton: Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
I’m typing this with soo much pain in my heart, we had an unforgettable and emotionally painful experience with Mann Lettings Canterbury. I pray to God to let them experience the same suffering they put us through in endless folds. RUN FOR YOUR LIFE IF YOU VALUE YOUR MONEY AND YOUR WELL-BEING. THESE PEOPLE ARE HORRIBLE, WORST, NOT HELPFUL especially PAUL HUGHES I don’t know how he’s the “Senior Branch Manager” but he was EXTREMELY RUDE AND TERRIBLE to me, and my husband. We went through THE WORST HUMILIATING, DISCRIMINATING, DISRESPECTFUL experience with these people. They kept on lying and lying with different stories every time we call for an update. They care-less about our housing situation even though when we kept explaining and providing evidence with to and their Liar of a referencing company. THE MENTAL TRAUMA we experienced with paul and lauren I wouldn’t even wish that on my worst enemy. PLEASE PEOPLE SAVE YOURSELVES THE TIME, HEADACHE AND MENTAL STRESS AND DONT USE THIS LETTING AGENT IF YOU WANT TO RENT A HOUSE OR SELL YOUR PROPERTY.
Reply from DDM Residential Barton: Hello Edma, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
Had a horrible experience doing a letting with them. Simply liars and lack of caring. Avoid and save yourself from a lot of headache.
Reply from DDM Residential Barton: Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
If I could give zero stars I would. Absolute nightmare of a company. Unsure how they have been given five star reviews, friends and family perhaps. They are less than economical with the truth. Rude. Difficult. Unprofessional. Aggressive. Shabby. Kate is particularly poor.
Reply from DDM Residential Barton: Thank you for taking the time to write this review Frances, its always disappointing when it looks like we have let clients down. On the average we usually deliver a 5* service (as you can see from our numerous reviews) on this occasion we are sorry we didn't live up to that.
