Awful experience from start to finish. I can't tell whether they were taking advantage of us because we were students, woefully incompetent, or both. Whilst applying for the house they lost the documents we had given them and blamed us for it several times. They told us prior to the contract being signed that no deposit was needed from us, only to inform us after the signing that they would be needing a £750 deposit from each tenant. Upon arrival, the house was not professionally cleaned as they claimed. It was dusty and the balcony was littered with cigarette butts and other pieces of debris. Also upon arrival, we found a bed which had been left in the downstairs corridor and a mattress in the cloak cupboard, neither of which were removed until two months later despite us requesting this during the first week. Alongside this, the element, grill and two out of the four hobs on the oven did not work when we first arrived (house for FIVE people). When an engineer was sent to have a look, he told us that he had been called out before regarding the same issue with the same oven just before our tenancy began and that he had reported it to RMA and no action had been taken. Our washing machine broke after its first usage and, despite our protests, we were charged for its repair. That was all week 1. The rest of our tenancy was a series of us making requests about maintenance and other issues and either not hearing back or seeing an actual response for long periods of times (sometimes months). Come the end, we left the house in a better state than that in which we found it and they still attempted to claim a third of our deposit for 'damages' which were either illegitimate or not our fault. It took six months after the end of our tenancy to settle this dispute and get our deposit back. Would rate 0 stars if I could. Really don't bother