I am disappointed with my experience with this letting agency. I contacted them several times to arrange a viewing for a property but received no response. My emails and enquiries were ignored, and I was never contacted back. Good communication is an important part of customer service, and unfortunately this was lacking in my experience. As a result, I was unable to arrange a viewing or obtain any information about the property. Based on my experience, I cannot recommend this agency.

The service I received from this agency was extremely poor. The agent was consistently rude, dismissive, and neglectful throughout my tenancy. I was provided with a broken fridge from the start, which meant I could not store my food properly. Despite reporting the issue repeatedly, the agency failed to fix the problem for seven months and kept passing responsibility from one person to another until the tenancy ended. Their communication was unhelpful, unprofessional, and showed no concern for the impact this had daily living. They focused only on surface‑level matters and offered no real support when it was genuinely needed. Based on my experience, I would not recommend this agency to anyone.

Had worst customer experience from Jamie & his team; after confirmation of Jamie that seller has signed contract, funds were transferred on agreed completion date and on completion date he was hiding in office and not responding to our emails & calls; He never informed us seller has changed mind until completion date and due to his poor handling I lost property and it cost me over £5000 and four months efforts. Please don’t trust this Branch and particularly Jamie; he is not transparent and nonprofessional and not trustworthy…. Stay away & save yourself from such bad experience

We had the worst experience, we rented a flat in stains, we experienced damp, with the ventilation not working, when we informed the agent, we was served a section 21. The landlord come round with the agent, and we was handed a dirty sponge …

Called to arrange a viewing on a property was told I would receive a call back and nothing happened. Call again with the same request, told the same. Needless to say the outcome was the same!

Called to arrange a viewing on a property was told I would receive a call back and nothing happened. Call again with the same request, told the same. Needless to say the outcome was the same!

Extremely unprofessional people working in the Ashford branch.I called the branch and asked for a property which is up for sale. She says yes it is available but viewing is not available until next week. But no point booking you for a …

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information