In the start there was lack of communication and after they did good service.

The letting service provided by Manning Stainton has been generally satisfactory, especially John Sheader, whose prompt communication and efficient handling of issues have been very helpful. …

I viewed a rental property nearly two weeks ago and made an offer. Each time I call, I am told the lettings team is unavailable or that they haven’t reached the landlord yet. Every call details are being taken with the promise of callback that never happens.The lack of communication and responsiveness has been very frustrating, especially since the property is still listed online. I understand that it may be challenging to reach the landlord, but this ongoing lack of communication is very concerning. It raises questions about how future issues, such as urgent property repairs, would be handled if timely landlord intervention is required. I hope they improve their communication and customer service in the future.

I did find the agents very helpful but felt lied to as they seem to hold back information about the property (ie time left on the lease) I was told it had 160 years when it only had 50years by the time they told me I was over a month into the sale and spent money out. Apart from this they was very helpful Jon O

Not professional

The agents need more training the way they talk and deal with people, i won't use them for sure.

Very disappointing experience. During the purchase of our new home, I specifically asked the estate agents to make sure the seller cleaned the property and removed all rubbish before completion. Unfortunately, when we collected the keys, the house was left in a terrible state. It was very dirty, with rubbish left throughout the property, and the bins were completely full of construction waste. The council refused to collect the bins because they contained building materials, leaving us to deal with the mess and the cost of disposing of it ourselves. This caused us unnecessary stress and expense at what should have been an exciting time. I expected much better communication and a higher standard of service, especially after raising my concerns in advance.