Good morning, and thank you for taking the time to leave your review. I truly appreciate your feedback and understand the concerns you’ve raised. Constructive comments are always valuable, and I’m sorry that your experience did not reflect the level of service we aim to provide. Over the past few months, we have been going through a period of transition following the unexpected departure of a previous manager and negotiator. This did place the team under pressure, and unfortunately some aspects of our service were not up to the standard you—and we—expect. I’m pleased to say that this chapter is now behind us. We have a new team in place who are committed, motivated, and focused on delivering the best possible service as we take the branch forward. As a local family business, we take great pride in helping our community, and we’ve supported more than 1,000 customers with their home moves in Angmering. We are dedicated to maintaining and improving the quality of our service so we can continue supporting local movers for many years to come. Thank you again for your feedback. I hope your house sale has now successfully completed, and I wish you all the very best for the future. Best wishes, David Butt