We have had an a very poor experience with Graham Butt Estate agents . We arrived at a property and were told 10 minutes before the viewing that it had been cancelled. We left a telephone message at 9.00am to ascertain the house number ,as that wasn’t given to us when we arranged the viewing either. When we got the call from Graham Butt ,10 minutes before the viewing ( we were obviously parked in the street after traveling an hour to get there ), We were told that the house was under offer and the viewing was cancelled . We were informed that a phone message and an email was sent to confirm this yesterday. I can assure you we had no such message or email and the estate agent was very rude . By the looks of another one of your google reviews this isn’t a one off occurrence. This estate agent needs to pull their socks up and be somewhat more truthful. It’s a shame i can’t give zero stars . I’m not keen on being told untruths .