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Charters

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

15.06.2016

Sarah Harris review

Through out my dealings with Charters I have dealt with Sarah, she has been brilliant at all times., her warm friendly professional personality has been invaluable when dealing with both buyers and sellers. She remarkably remembers and highlights all the detail about a property when showing buyers around. Sarah is undoubtedly an asset to Charters who I have found to be a very professional organisation who are a pleasure to deal with..

review by Roy Clements 15.06.2016

Reply from agent

Roy, thank you most kindly for your personal review of Sarah in our Charters Alton office. Many thanks

5.00 /5

15.06.2016

Well attuned to purchasers' requirements.

Over a protracted 9 month sale and purchase process (not the fault of Charters) Mike and his team were well aware of our needs and in drew our attention to our ultimate purchase which we would not initially considered but turned out to be just right for our circumstances..

review by Anthony Davis 15.06.2016

Reply from agent

Anthony, many thanks for your 5STAR review of Mike and his Alton team! Much appreciated.

5.00 /5

15.06.2016

Easiest house move thanks to Mike!

From start to finish Mike has been a complete rock. Our house move was a seemingly complicated one but felt very easy with thanks to Mike who was there every step of the way knowing all the details. Mike dealt personally with all of our calls and queries being easily contactable. People would ask how we were looking so relaxed and coping with the stress of moving, the answer was simple - Mike!

review by Helen Dudley 15.06.2016

Reply from agent

Hi Helen and thank you so much for your kind words and fantastic endorsement of Mike! Thanks for sharing.

5.00 /5

10.06.2016

I COULD NOT WISH FOR A BETTER AGENT!

Having had one abortive purchase, due to personal health problems, Mike was absolutely brilliant in achieving the full return of my reservation deposit. He and his colleagues worked tirelessly to find the perfect home for me, which he duly did. Having negotiated a good deal for both myself and the vendors taking all the strain out of the negotiations, this made the whole purchasing process so much easier.. Mike has been involved as the go-between well into the legal process and has been instrumental in the rapid progress forward, due in the main to his endeavours. I have been involved with the housing market for many years, and I can honestly say this is the most comprehensive and caring assistance I have received in a very long time. Thank you Mike. .

review by JACQUELINE SAMPSON 10.06.2016

Reply from agent

Wow! Jacqueline - thank you for this insightful review of Mike and his team at Charters in Alton. We are delighted to have been of service to you. Thanks again.

5.00 /5

09.06.2016

Very Professional Service and a Pleasure to do Business With

After 12-13 months of trying to sell our house we got Mike/Charters on the case and within a few weeks they had sold our property (we also bought our new property through Mike). Engaging Mike was a pleasure as he always went that extra mile and nothing was ever to much bother through a very testing time especially towards the end trying to exchange/complete. Mike was always on the end if a telephone call whether it being after working hours or at the weekend. I would thoroughly recommend Mike and Charters when selling a property and we would look at using them again if we were to move in the future.

review by Darrel Scobie 09.06.2016

Reply from agent

Darrel, Thank you so much for this lovely review and the 5STAR rating! So pleased to hear that Mike and the Alton Charters team demonstrated such a difference. Thank you

5.00 /5

19.05.2016

Great communication, listens and understands needs

Great experience with Justin, someone who was intent on helping us find the right house and never pressured us. Always demonstrated the right approach showing houses and listened to our needs. My only regret is that we bought a house in the end that wasn't listed with Charters!

review by Neil Crossley 19.05.2016

Reply from agent

Thank you for taking the trouble to endorse Justin and Charters Alton even though ultimately the dream house was listed elsewhere. Very pleased to hear that our efforts are so appreciated. Many thanks.

5.00 /5

17.05.2016

Therapist, pacifist, optimist.........that's Mike Marsh!

Let's be completely real about the buying and selling process in the UK: it's certainly a world apart from the images in glossy brochures and magazines portraying the smiling couple holding aloft a shiny set of keys. In reality, obtaining those keys can involve a very convoluted emotional process with many weeks passing by wondering if you are ever going to get that house that you've fallen in love with. This process requires perseverance, optimism, nerves of steel and a huge bag of luck. It also requires an estate agent who is aware of this reality, and is there to guide you through from start to 'keys in hand'. During our seven months of 'house buyers endurance testing' Mike Marsh had been there to absorb our blows of frustration, to turn a negative into a positive and to make us laugh at times when it was the last thing on our minds! This is the essential quality of a good estate agent, not just the ability to convince you that the broom cupboard is a 3rd bedroom. And seven months down the line? ....................We're sat writing this in that house we fell in love with seven months ago.......thanks to Mike.

review by Martin Cruze 17.05.2016

Reply from agent

WOW - WOW - WOW Now that is a review. Hard to find the words to respond... Thank you so much for highlighting the efforts made by Mike and his team. Delighted that all is well. Thank you.

5.00 /5

09.05.2016

Marketing the Laurels.

Mike and his staff were always very helpful, efficient and professional. He leads a good team well and we will return to Charters when the time comes.

review by Richard Argles 09.05.2016

Reply from agent

Richard, wonderful to hear your positivity and we look froward to your returning business, one day soon... Thanks you

5.00 /5

26.04.2016

Sale of Anneliese

I would like to say how helpful Mike has been through a very protracted sale of my Mothers property, he managed to walk the tightrope of negotiations between seller and buyer very well and we even had a laugh or two along the way :-) Thanks Clive

review by Clive Perrior 26.04.2016

Reply from agent

Clive, thank you for following up so favourably, on the service you received following the sale of your mother's property. Many thanks for the 5 STARS!

5.00 /5

20.04.2016

New Arrival

We are looking to return to the UK from overseas employment and Marion has been assisting us both face to face and virtually. She is knowledgeable and generous with this knowledge. We hope to be in a good position to initially rent, and then buy, on our return in July, and Marion's help has been invaluable.

review by Gary Benham 20.04.2016

Reply from agent

Hello and Thank You Gary for highlighting your positive experience already with Marion, both locally and from overseas. Let's hope we can secure your new home together this summer! Many thanks.