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Martin & Co Aldershot

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I've recently rented a property through Martin & Co and have been impressed by how friendly and informative everyone there has been...very refreshing! All queries and concerns have been dealt with promptly and professionally making what is normally a fairly stressful event a lot easier than it may otherwise have been. Many thanks to you all.

5.00 /5
08.06.2013

I had requested an advice from Martin and he was very accomodating. An attitude that anybody could appreciate. Until now, i haven't forgotten that and I am sharing this to all of you. When looking for an estate agent, look for those who have the real passion to help. Dinez www.dinez.co.uk Aldershot|Farnborough Taxi Service

4.00 /5

Martin is a very helpful guy, will share informations for free.

3.00 /5

Surprised at the ease that patrons familiarly quote that “ there eastate agent , knows best” Also The manager never seems to there to defend himself.. NO NAMES - NO PACK -DRILL This is not meant as an assessment Nor Is it a reference.. A private visit might suffice.. Don’t bring alcohol

2.00 /5

It’s an estate agent. And I think when it came to giving back the deposit they tried to take as much as they could 1st

Reply from agent

Hi Dean, Thanks for leaving us a review, it’s a shame that you felt we were only worthy of two stars. This appears to be as result of the agreed deduction to your deposit at the end of your tenancy. With refence to the deposit deduction, there was a fully independent Check Out conducted by an AIIC accredited inventory clerk who determined that there were several tenant chargeable items. To be absolutely clear, Martin & Co made no money whatsoever as a result of the deduction to your deposit. The total deduction was £259. This the breakdown was for the following: - £179.00 - This was for cleaners to attend and clean the property to ensure it was back to the standard in which you received it at Check in. In addition to the cleaning (and included in the £179 cost) they were also asked to conduct the following tenant chargeable items: - Remove the sticky pads on front door frame, remove plant pots and cigarette ends from balcony, remove the blue wool from the entry phone, remove the stickers left on kitchen door, replace kitchen bulb that was not working (working at check in) and remove stickers left on the bathroom door. £80.00 – This was compensation to the landlord for other items noted as ‘tenant cost’ on the check-out report, these include:- Six button hooks and two screws left to the walls. Fridge Freezer – middle drawer and bottom drawer cracked to front and base. As you were advised at the time, the Landlord agreed to a compensatory figure for these items (punctured walls and broken fridge doors) to keep the cost down for you. If a contractor were asked to attend and to fill, sand and paint the punctured walls and replace the damaged freezer drawers then the deduction would have been considerably higher. The deduction of £259 was agreed by you at the time without any objection. I hope that on reflection you will be able to appreciate that in no way have Martin & Co "tried to make as much money as possible" when it has come to your deposit. Wishing you the very best, Martin & Co

2.00 /5

Pretty awful agency, happy to take your money, but weak with tenants, disorganised with services, misleading contracts, takes ages to get anything done. Many excellent other agents in the area, wouldnt recommend this company for tenants or especially landlordNegativeQuality, Professionalism

Reply from agent

Dear Sir/Madam, Thank you for taking the time to leave us a review. We take a huge amount of pride in the professional management of our clients properties. Our property managers and administration staff are highly proficient, organised and compliant with ever changing legislation. The contents of your review are not recognizable to us and regrettably, as you have chosen to use an alias (I assume "Major Roadworks" is not your real name), we are unable to either verify the authenticity of your review (which I believe to be fictitious), or conduct a review into your complaint. Kind Regards, James Wiggins Director 01252 311974

1.00 /5

If I could leave 0 star I would AVOID THIS AGENCY IF YOU ARE TENANT - NOT EVEN MENTOIN - BUYING PROPERTY It took them 2.5 months to chase landlord about our deposit and on top of that tried to get us on wear and tear and take most of deposit back - adding some imagined numbers for some flat maintenance and cleaning - which we did before moving. It took them months to give us new washing machine, they have never solved MASSIVE MOULD issue in our flat and only giving us some useless tips on how to avoid mould hoping it will help solve the problem. Poor flat conditions to start with - which caused them now charge us extra to maintain it which is ridiculous. Landlord himself is hard to even reach out and everyone hates him in neighbourhood because he is careless and neglect the problems. Agent Gemma only protects landlords rights - she didn’t even wanted to give us references which we desperately needed to get new flat - because landlord wanted to sell flat so even then she didn’t want to help and be human and have empathy. All you do is chase and spam untill they finally get things done. The whole experience was unpleasant and I do not recommend you to do any business with them. If you want to see your deposit back- find another agency and check their reviews before you commit to anything. This agency will get you even on tiny dust on the light bulb and charge you for it! AVOID

1.00 /5

Arranged to view a property, I drove 40 miles from London, 2.5 hour round trip, arrived 20 minutes early, called the office to let them know I was there, they said they would let Jacob (who I was meeting) know I was there. Jacob never turned up, no call, no communication at all… it was 5:30 when I called back at our meeting time to ask where he was but the office closed at 5:30. The next day I called to ask what happened, Jacob answered and I asked what happened to our viewing, his first response was clueless, he’d clearly forgot about it, when I reminded him of our arrangement his instant response was to lie that he was actually there and I wasn’t and maybe I’d imagined the whole event… His response was comical, when he’d finally caught up with what I was talking about he didn’t apologise, showed zero remorse for being so sh1t, he literally couldn’t of cared less, he just asked if I’d like to rebook, my response “what do you think mate?” If I’d performed so poorly in my job and stood a client up I’d be severely embarrassed but this numpty seemed to have no shame what so ever. This conduct is 100% why estate agents have such a bad rep… couldn’t care less chancers… How can anyone do business with these scumbags…

1.00 /5

House was spotless but they made ways to take money from deposits

Contact details
Sales Phone:

01252 311974

Sales Email:

aldershot@martinco.com

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

173 Victoria Road, Aldershot, Surrey, GU11 1JU, South East, UK, GU11

About

We are proud to serve the communities of Aldershot and surrounding area providing expert advice and support across all areas of the property market. Directors Richard Oldaker and James Wiggins co-founded Martin & Co Aldershot in 2009. Richard has over 18 years of experience in property and has authored a book on the industry. Both Richard and James are passionate providing customers the very best support with all of their property needs. Aldershot is a hugely popular location for commuters, as it's only one hour's drive from South West of London and offers good motorway links and a mainline train station to the Capital. The dedicated team at Martin & Co Aldershot is able to advise on all aspects of sales, lettings and property management, and together they ensure each and every individual receives a tailor-made service to suit their precise needs. If you're looking for a home to buy in the area or have a property to sell, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Aldershot on 01252 311974

Our team

James Wiggins

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