First class client service from beginning to end.

Friendly and helpful

Melis Very poor customer service and she don't keep her promise. I don't recommend anyone to use Benjamin Stevens services as they unreliable..

renters beware - property descriptions online didn't match the actual property, inaccurate property descriptions in my experience , was absolutely waste of time

I am very DISAPPOINTED with Hodders Addlestone Branch! Me and my husband made an offer on one of the properties we liked! The lady dealing with it Was Andrea Gibbons (I am mentioning her name because she basically lied and manipulated). According to her the landlord lives in USA and she was waiting to hear back from Landlord. I am on Mat leave the whole Hodders team does not know that “People get paid on Mat leave! Like wowww!!!” Please train your staff Hodders management!!! So Ms Andrea spoke to my husband at 5:30 on a Tuesday evening around 6 and said that she has put our offer through with misleading information as she thought I do not get paid because I am on mat leave and then they closer their branch at 6:30. The next morning Wednesday I called at 9:24 and I got to know that property has been given to someone else!! Like how and when did this happen? On a Tuesday evening just before you close you are telling us that you are putting our offer through to a person who lives in states and then the branch closes at 6:30. The next morning branch opens up at 9 and by 9:24 the property has been given to someone else!! DISAPPOINTING!!!! I don’t recommend them at all! Please do not trust them and buy/sell From them! I hope this review gets to Hodders management and they can do something about it. Another thing if they were biased because of me being on mat leave then they went completely againte the law and i hope they get caught!

We have a rental property next to us that is unfortunately let out by Hodders. The current tentants are heavy drug users (all day long), in particular cannabis which often comes through the walls and floorboards stinking out oir family home. We tipped Hodders off about the drug use and smoking in the house. I even had to complain to the tenants with smoke bellowing out of the door when they answered. Received a very rude and patronising email from Hodders basically calling us liers and that the smell was incense sticks and if drugs were present to take it up with the police as it was not their problem even though they call themselves property managers. We have since spoken to the police, the house and tenants are now known to them along with the letting agents details.

Interacted with Benjamin Stevens while they were managing a building where I was a leaseholder, and the experience was deeply disappointing. They blindly followed illegal instructions from the building's freeholder, issuing bills and demands in clear violation of the Building Safety Act (and other acts). Their actions were dishonest, and they acted like the right hand of the freeholder, carrying out unlawful directives. Their accounting was absolutely shoddy, creating a chaotic financial situation. Things were so bad that even a housing association had to take the freeholder to a Tribunal – and Benjamin Stevens was part and parcel of this mess. This company is deeply embedded in an industry rife with dishonesty, and they seem to practice that dishonesty with expertise. I would not recommend them to anyone.

One of my worst experiences with Benjamin Stevens. Highly unprofessional. I signed a tenancy contract with them 2 months ago. I did it and paid early since I was going on a vacation and my previous tenancy was ending so when I would have come back I wanted a house where I could move in. For this reason I paid 10 days extra as well because they would not start on my agreed date but understandable since it was mutually agreed. My contract started on 15aug and my move in date was 26aug the day i was landing and moving. I paid all my dues by 1 aug. 26 days before moving. The agent Laquan asked me to remind him a day or two before when i am coming to arrange the keys. I did so and to my surprise a day earlier they changed my contract without asking me. They called me and said the contract is now changed since the rent amount is more than what we paid for couples. I have the agreement but they deleted it from the website so according to them the contract I have is null and void. I said we can come and talk about the rent once i am back in the country since right now i am midway travel and have nowhere to go since i am really sick. They said they will not hand over the keys untill i sign the new contract. Mind you i also paid 6 months upfront previously for the previous agreed amount. My fault. They were adamant on not giving the keys till i sign the contract. In the end i had to because i have already paid the deposit and rent in advance and i would’ve lost the money. They said you dont have to pay for the current month just the 5 months remaining and now to my surprise they have added the remaining extra amount in 5 months rent too. Please make sure you do not waste your hard earned money with them. The agents were extremely rude. I felt blackmailed since i couldn’t do much as i was not in the country and i have already paid the money. How can you change the contract 2 months after the finalized contract just because you wanted to increase the money since you made an error in the contract? I still have the ad that stated the previous agreement monthly rent. I am stuck for the next 6 months. But please i want to aware whoever is reading, have double checks with your solicitors before signing the contract with them.