Awful!!!!!!! Rang twice to see a house in Edgware and NO-ONE called us back. All I can say is poor vendor.

Benjamin Stevens has managed my property for number of years and they have disappointed me time after time. Rental Department: 1. In 2017, they have failed to collect the mail box key back from tenants and only realised it after I emailed them but it was too late as the deposit was refunded to tenants. 2. I have given them 3 set of keys and they have lost one! Second times since the mail box key! Please see how Louisa denied their responsibilities below. Louisa: “ I can see that we had 2 sets of keys and that at one point we had 1 set of keys in our office, and the other set was with the occupying Tenants.When we moved in the last Tenants, they required another set of keys and so we handed them our office set, and we no longer have a set here” They handed the additional set of key to tenants without telling me the landlord and failed to deduct cost for the lost key from tenant’s deposit. 3. They deducted full cleaning fee all the time but the house had never been cleaned professionally. I have uploaded a recent picture for your reference about Benjamin Stevens cleaning standard. Sales department: They’ve been trying to sell my flat for the past 12 weeks. Apart from few viewings nothing else happened and keep telling me because of the price! And I am telling you it is not true! How can an agent selling a property with pictures from 2014! And the new bathroom wasn’t even included until last week. Trying to tell them but they don’t seem to care at all! Poor Service. After all these poor services and irresponsible service, I decided to get my key back and have enough of it! But guess they got even better. The staff have returned me a wrong set of keys back to me! When I told him he even questioned me! My personal opinion for Benjamin Stevens Edgware – One word “Don’t”. Don’t even think and there are many other agent doing a much better job than them! I don’t normally leave review but they made an exceptional for me! Thank you for reading!

Had my property to let for over 2 months (Normally my flat never stays vacant for more than 2 weeks). Haven't found anyone yet and they keep pressuring you to reduce the asking price. Asked the guy i was dealing to call me back as he was in a meeting that day. Must of been a long meeting because 3 weeks later im still waiting. Much better agents out there, in fact now a days you can advertise for free on open rent which will be better than these guys.

if i could leave NO star i would, i rented a house off them for 3 years and to say they did nothing the house or to help when there issue is an understatement, they even let themselves in the house to rip up the kitchen floor and left me without a kitchen floor for months... would never use them again or recommend them to anybody.... worse estate agent in the whole area... be warned......

Horrid. Terribly rude staff. Wouldnt trust them as far as I could throw them.

I have had numerous issues since I moved into my property. Nothing has been resolved and now it's been 4 months. The customer service has been appalling, with no valid action points or responses, and been missold the property. After speaking to numerous members - Matt, josh, Kate, and now the lettings director Andrew I still have no hot water or heating. Absolutely shocking and disgusted in Hodders. It is disgusting behaviour, I feel once I have signed the contract and paid the money they don't give a damn crap about their customers. I do not recommend them at all. Awful.

The cheeky agency demand a holding deposit from whoever makes an offer on a property, and whoever pays a little extra tip gets to win. They then refund the deposit to the other candidates

We completed on our new purchase with Hodders Egham recently,. So the service we have got is extremely rubbish, Unprofessional staff with lots of lies. Mr Curtis followed us swearing until the door body language was saying ready to fight. Feel sorry for the director for keeping staff like him in the business. Curtis is extremely rude person with aggressive nature Also requesting you to think twice before choosing them for any business ,Aggressive staff avoid Mr Curtis

We completed on our new purchase with Hodders Egham yesterday, We have been dealing with Curtis and Harry.This our second home and were assured by the agents that the house will be cleaned to a satisfactory standard. However house provided by me in complete mess. I was promised by the agents that the vendor will out by 3.30pm but vendor did not vacate till 8pm, we were standing outside our new home from 3pm to 8 pm with my 18 month baby Also estate agent never bother to come at the property to hand over the key to check any issue. we had to go to his office for key collection while vendor was in the property. During the sales process I was given gentleman promise by Mr Curtis that you will get clean house.When I asked him house is full of CAT litter smell ..where is gentleman promise gone.His answer was extremely rude...we had bit of discussion he asked me to leave the office. Mr Harry handed the key but vendor was still in the property trying remove their stuff...Mr Curtis followed us swearing until the door body language was saying ready to fight. Feel sorry for the director for keeping staff like him in the business. Curtis is extremely rude person with aggressive nature. So the service we have got is extremely rubbish, Unprofessional staff with lots of lies. Would never use again and will certainly circulate my experience far and wide. Also requesting you to think twice before choosing them for any business.

As a tenant I have made calls over issues since January, empty promises of return calls which never happen. Lies are plentiful, excuses free flowing, responsibility varies from lip service at best to non existent. Promises of change but it's never going to happen. Arrogant to the extreme