Dear Zeest We are very sorry to read about your experience and appreciate you taking the time to share your concerns. We take all feedback extremely seriously, particularly where a customer feels disappointed or unfairly treated during such an important and stressful process as securing a home. We would like to reassure you that hodders does not discriminate against applicants on the basis of maternity leave or any other protected circumstance, and we are concerned to hear that you have been left with this impression. We fully understand how upsetting and frustrating this situation must have felt for you and your husband. As with all rental applications, landlords make final decisions based on a range of factors and timings can sometimes change quickly, however we recognise that the communication in this case has clearly caused distress and dissatisfaction. This is not the level of service we aim to provide. Your comments have been escalated to senior management so the matter can be reviewed internally, including the communication and handling of your application. We are also taking this feedback as an opportunity to reinforce training and service standards across the team. We would welcome the opportunity to speak with you directly to better understand your experience and address your concerns properly. Please contact us at the email below and a member of management will respond personally. Kind regards, Tracey Baldwin - Marketing and Operations Director E: tbaldwin@hodders.net