Very polite on phone - answered query and directed to more suitable property

An excellent service overall!! BRAVO to the staff. GEORGE

Terrible service! No communication at all. It seems impossible to arrange a viewing. Lots of last minute re-scheduling, where your plans are not considered at all, and cancellations. Terms and conditions are coming into the picture out of the blue without prior notice.

One star because I can't get none. Rude staff, loads of problems with payments, repairs etc. Stay away!!!

Terrible experience, don't bother.

Well I have nothing but praise for their efficient and prompt service

Don't go anywhere near this company! Never experienced such awful customer service, to the point where they would forget to attend to things; such as damp leaks in the roof, 3 foot of rubbish in the landing, all the lights in the living room having burned out and much more! All of these things (if seen to at all) took them at least 3-6 months to attend to. Worst of all is their outgoing inventory. They're trying to charge me £135 for a small black mark on a wall, dusty doors and a slightly unclean oven. It's now been 2 months since I moved out and I still haven't received any of my deposit back. I cannot stress how much you should stay away from this lot and I'm certainly not the first to do so! Disgraceful.

Terrible first impressions with this company. Promise you work will be done before you enter, these are lies just to get you to sign the lease. Once you have signed will just dodge questions and say it is out of their control even though the property is fully managed by them. When viewing the flat it had good potential but was quite dirty and walls significantly marked. We were repeatedly reassured that it would be painted and professionally cleaned before we entered, this did not happen. Seemingly the landlord did a little painting and possible ran a hoover over the place themselves but: Carpets dirty, walls marked, mould in freezer, oven very dirty, what appears to be blood on the ceiling in the bathroom, kitchen work surface damaged, lights missing etc. We were promised that all appliances in the flat would be staying. Much to our surprise when we arrive the first day and the TV and microwave are gone. The TV was huge (definitely over 40 inch), a big plus point of the flat. At the viewing we directly asked twice if it would be staying, the answer both times was yes. On the first day we call asking what happened to them? Apparently Martin and Co. will have a word with the landlord about the TV and microwave, this will take 48 hours, we have been in the flat 5 days and no word on when they will reappear despite calling them daily. Today we were then blamed that we should have requested them when we asked for the painting and cleaning to be done. So we were supposed to be able to guess that they were going to lie to us and pre-emptively request something we had been repeatedly told would be there. We probably should have seen the danger signs when it took them 7 goes to get the lease right with dates and prices repeatedly wrong, forcing us to move in a day late after they discovered the boiler wasn't working. In summary don't be gullible like us! If Martin and Co. tell you something will be done it won't be, you are on your own.

I had a really disturbing experience trying to rent a flat with Martin & Co. We were supposed to move in the flat offered by this agency on Monday(18/04). On Monday morning (11/04) we had a missed phone call from the agency. I phoned back and their system was down so they did not know why they contacted me, and told me they will get back to me once the system is back up. The following day, not having been contacted by them again, I went to their office to check if all was going well. They told me that the flat that we were supposed to move in (in 6 days time) was not available anymore, because the Landlady already found another tenant. Just to clarify, this was all happening after paying the deposit to secure the flat. While they did leave a voice mail for my flatmate, that was the only thing they did to let us know that we would not be able to move out (no e-mail, no attempt to contact us again). Upon speaking to them, they offered me the option to view another one of their flats, and, after I refused, they did send me the deposit back by the end of the week. We were put in an extremely awkward situation, where we had to find a new flat within 10 days. They did very little to let us know about what was happening. One other thing was the mandatory landlord insurance that we had to make, which was first mentioned in the sample contract. This was an additional cost that we were not told about after paying the deposit and getting the procedure started. All these considered, I would advise against working with this agency.

I have used Martin & Co on various occasions for sourcing me tenants. I have found them to be quite satisfactory. Tony Bharij