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Martin & Co Aberdeen

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I have just got stolen half of my deposit with lies and fraud. They claimed i have left the flat dirty whilst I had proofs of how they left dirty when I checked in. They also claimed I have broken or damaged the flat furniture despite looking after the flat and cover myself costs and never got refunded. Scam rental company! Avoid at all costs.

Reply from agent

Dear Matteo, Thanks for your feedback. You're disputing a case that it's currently under review by the Independent Adjudicator of SafeDeposit Scotland, who will make a decision based on the evidence provided by both parties. In them meantime, we'd like to clarify in this forum the events that surround your claim: Type – 2 Bedroom Apartment. Tenant moved in on the XX February 2024. XX January 2024 – Clean of the property instructed XX February 2024 – Ingoing inventory was completed with no mention of further cleaning required. Inventory stipulates good condition overall with condition and cleanliness. XX February 2024 – Landlord visited the premises to drop off a new mattress protector and commented that they wish for a further clean. XX February – Clearblue cleaning attended to finalise the full clean. XX February 2024 – Tenant moved in and accepted inventory on the XX March 2024. No issues have been reported by the tenant other than a leaking kitchen tap in late February. XX December 2024 – Tenant checked out of the property. XX December 2024 – Checkout inventory was conducted and sent to the tenant. Outgoing inventory clearly shows a large degree of cleaning required (majority appliances) along with £35.00 of damages which were; - Door stop broken - £5.00 - TV Unit and display cabinet loose - £15.00 - Mattress protect which was purchased new, now stained - £15.00 - Checkout cleaning invoice - £240.00 Landlord wishes to pursue the charges against the tenants. Tenant is currently disputing this charge via an adjudication with SafeDeposit Scotland. Overall Tenant is undergoing an adjudication process with SafeDeposit Scotland. The outcome regarding the disputed deposit amount is pending. In the meantime the tenant has stopped responding to any communication attempts made by Martin & Co Aberdeen. If you wish to clarify this further, please contact us directly on 01224-636500, aberdeen@martinco.com In accordance to Scottish legislation and your Tenancy Agreement, we will adhere to the decision that the Independent Adjudicator makes in this case. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen

1.00 /5

Not great. They’ll generally enable landlords to treat you badly. They didn’t do a single thing to help when we were made to store an entire bed for the landlord for months. Ended the tenancy by trying to claim hundreds of pounds from the deposit for absolutely ridiculous claims (which they lost on appeal). It’s hard to tell what’s the agency’s decision and what’s the landlords, but they’ll work on the landlords behalf to mess you around for months and try to take your money. They have no regard for you as a tenant. Avoid. There’s also a huge number of fake reviews here. Edit: Not sure what their reply is trying to say. I wouldn’t need to appeal the dispute decision because the they weren’t awarded a single penny after the adjudicator told them their claims were totally inappropriate.

Reply from agent

Hi Jason, Thanks for your feedback. You were one of the tenants of one of the properties managed by us. At the beginning of the tenancy your deposit was registered and transferred to SafeDeposit Scotland in line with The Housing (Scotland) Act 2006. At the end of the tenancy there was a disagreement between you and us about charges that we were requesting to SafeDeposit Scotland against the deposit. Since we could not reach an agreement, and in line with the legislation above-mentioned, the case was submitted to the Alternative Dispute Resolution (ADR) of SafeDeposit Scotland. The adjudicators reached a decision based on the evidence submitted by all parties. SafeDeposit Scotland notified both parties of their decision, which we (Martin &Co Aberdeen) accepted. You could have requested a review of that decision to the adjudicators (if you felt that it was appropriate) within 10 working days, but you declined that option. SafeDeposit Scotland therefore allocate the funds in accordance to the decision of the Alternative Dispute Resolution (ADR) team. With regards of the veracity of all the online review that we regularly receive, we invite you to fact check them. Your are more than welcome to our office where we can take you through the circumstances of the any 5 star review that we have received. All of them, including yours, are from genuine customers, landlords, sellers, tenants and buyers that day in, day out, enjoy our World Class service. Clearly somehow you feel that this wasn't the case in your instance, and we respect your point of view. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen

1.00 /5
Reply from agent

Thank you for your heartwarming message. We appreciate your kind words and are thrilled to hear about your positive experience with Juliet. As a team, we are dedicated to providing the best service possible, especially to those who are new to the area. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

1.00 /5
Reply from agent

Thank you for your heartwarming message. We appreciate your kind words and are thrilled to hear about your positive experience with Juliet. As a team, we are dedicated to providing the best service possible, especially to those who are new to the area. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

1.00 /5

Do Not let a property with this company, they harass you never leave you in peace and always side with the landlord and neighbours.

Reply from agent

Dear Austin, Thank you for your comments. We have indeed taken the necessary steps in accordance to current Scottish legislation to protect the neighbours, the property and landlord interests, after the anti-social behaviour at the property that you are currently letting triggered the intervention of Police Scotland in two instances in less than 72 hours. We have referred the case to the First Tier Tribunal, which will decide the appropriate course of action. We will continue to engage with neighbours in the area, to whom we have a duty of care, while the First Tier Tribunal looks after the legal framework of your tenancy. If you have any concerns about our professional conduct in this matter, you can refer the case to the First Tier Tribunal, or The Property Ombudsman. Yours sincerely, Eduardo Prato, Director, Martin & Co Aberdeen.

1.00 /5
03.05.2024

Not great. They’ll generally enable landlords to treat you badly. They didn’t do a single thing to help when we were made to store an entire bed for the landlord for months. Ended the tenancy by trying to claim hundreds of pounds from the deposit for absolutely ridiculous claims (which they lost on appeal). It’s hard to tell what’s the agency’s decision and what’s the landlords, but they’ll work on the landlords behalf to mess you around for months and try to take your money. They have no regard for you as a tenant. Avoid.

1.00 /5

A greedy bunch who is just there to steal your security deposit. No value or respect for your hard-earned money.

Reply from agent

29/03/24 Initial response: Dear Athul. Thank you for your feedback. We would investigate your claim and come back to you. Alternatively you can call me directly on 01224-974140. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen 01/03/2024 Update. Dear Athul. We have checked our system and you are not registered as one of our customers. Other than this review, we have no record of you trying to communicate with us in the past. Therefore we cannot take any further action until you clarify who you are and the details of your case. Please call us on 01224636500 or email us at aberdeen@martinco.com and we'll look into the matter. Yours faithfully, Eduardo Prato Director Martin & Co Aberdeen

1.00 /5
Reply from agent

Hi Oa, thank you for your feedback. Could you kindly give us more information about the way you interacted with us, your identity, and any way we could improve our service? Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen

1.00 /5
Reply from agent

Hi Oa, thank you for your feedback. Could you kindly give us more information about the way you interacted with us, your identity, and any way we could improve our service? Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen

1.00 /5

Where do I even begin - this letting agency rented out an apartment to my partner in June and it has been NOTHING but trouble. A storm created a hole in the roof and given it’s the top floor, created a multitude of problems such as wet walls, dampness, mold, and the inability of our heating system to work. Imagine two 23 year olds in these conditions with temperatures at -3 degrees in December. They have offered NOTHING TO COMPENSATE. Only waived the 28 days notice basically leaving us homeless and only benefits themselves. There was no leniency of a reduction on rent for our final weeks, and this situation has forced my partner to leave his employment and both of us to leave Aberdeen as this experience has left such a sour taste in both of our mouths. Not to mention the several health problems this unliveable flat has given us such as a constant cold, potential pneumonia, skin rashes, breakouts etc. Every night we wake up freezing and cannot afford to purchase any additional electrical heaters on top of the crazy electricity bill we have already racked up by attempting to use the heating system in place - which we were never informed upon that does not work. The way this letting agency carries on is absolutely inhumane and hopefully our formal complaint to the council will shine some sort of spotlight of the scam business they have. All these people care about is the cheque of rent each month - who cares if the tenants have no working heating, a massive draft from an unfixed roof, and melting wet walls surrounding them? Absolute scumbags should be ashamed of themselves - I’m in disbelief this establishment has such a high rating. Do NOT rent from these people, as if you are young like ourselves with limited budget they will treat you like dirt as they know there will be limited consequences. I hope karma gets you for the absolute hell you’ve made me and my partners lives the past 6 months plus no compensation for the fact. Disgusting people with no soul.

Contact details
Sales Phone:

01224 636500

Opening hours

Unknown

Address

123-125 Rosemount Place, Aberdeen, AB25 2YH, UK, AB25

Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.

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