I continue to have a great experience with the company as a whole and the staff. I couldn't recommend them more! The staff are professional and helpful. Thank you to Jess Reynolds who assisted me today with a query and resolved it for me the same day.
In my experience, the blocks manager responsible for the estate that I live on (Adventurers Quay) has been extremely helpful and thorough in his role.
Gianni Arrighi was the block manager for Cambria House in Newport for nearly two years. During that time I found him to be friendly, professional and very efficient. Through his conscientious efforts he has made many improvements to the development which of course has benefited all who own and live in the flats. On occasions he has gone above and beyond the call of duty to help me and others. Gianni has provided 5* customer service.
Having just recently moved into my flat and faced with a few issues, I reached out to Chrystalla.Chrystalla was immensely helpful and diligent in ensuring I got the necessary repairs needed as fast as possible and would email me with updates! Really appreciate her support!
Gianni has been a great block manager for Westonia house he is so efficient and gives owners regular updates.
We cannot praise Gianni Arrigi highly enough. He is professional, courteous and goes out of his way to ensure that City Vizion in Newport is kept to a high standard. His responses to issues have been timely and appropriate. The attention to detail that Gianni exhibits has exceeded expectations. We would be very disappointed to lose Gianni in his role as property manager.
I have seraph managing my freehold in Cardiff. Joe Bartlett is my building manager and is has been fantastic for the freeholder and the lease.
Adventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as the board of directors; a ready supply of information and advice to all residents both of a routine kind and in emergencies ; the regular production of a newsletter to keep residents up to date with news about both the buildings and their maintenance , and the AQ community. In my experience as AQ resident and board member for over 12 years, with Seraph's relatively recent appointment and through its active and available block manager James Davies, AQ is now really benefitting from a 5 star service relating to the above.
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1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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