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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I like the policy of this company. Always polite, sympathetic, understanding. Jess Reynolds always provides clear, comprehensive answers and does their best to resolve any situation. As a client, I am valued and my needs are not neglected.

Reply from agent

It's fantastic to hear that you have had such a positive experience with Jess Reynolds and the company's policies. Providing clear, comprehensive answers and actively working to resolve any issues demonstrates a commitment to excellent customer service. Feeling valued and having your needs met is crucial in any client-business relationship, and it's great that this company prioritises these aspects. If you have any further feedback or questions, feel free to let us know!

5.00 /5

Very helpful. We had problems with our boiler and were promptly provided with heaters and the problem was solved in good time. Freya was also very helpful and friendly.

Reply from agent

Thank you for your kind words. We are glad to hear that you found our team helpful in resolving the issue with your boiler. We always strive to provide prompt solutions to our clients' problems. Freya is indeed a valuable member of our team and we appreciate your compliments about her friendly assistance. If you have any further questions or require any more assistance, please don't hesitate to reach out to us.

5.00 /5

Sara Hughes was amazing in dealing with the issues we had with the property. The contractor who carried out work ok the windows was efficient and actually explained what was done and why. Thank you for the help on this matter.

Reply from agent

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that Sara Hughes provided you with amazing service in resolving the issues you had with the property. It's great to know that the contractor who worked on the windows was efficient and took the time to explain the work done. We're glad we could help you with this matter. Thank you again.

5.00 /5

Kaitlin Vanner has been extremely helpful, always charming to speak to, advice sound and very efficient in dealing with all sorts of complex matters leading to the eventual sale of the property that we instructed her about.

Reply from agent

Thank you so much for taking the time to share your positive experience with Kaitlin Vanner. We are delighted to hear that her assistance was both helpful and charming throughout the process of selling your property. It is fantastic to know that you found her advice sound and that she efficiently navigated through complex matters, ultimately leading to a successful sale.

5.00 /5

Good human relation. Sara Hughes is very responsive and helpful. I’ll give them a 5*.

Reply from agent

That's fantastic to hear about your positive experience with Sara Hughes. It's always a pleasure to receive excellent customer service, and it sounds like Sara was responsive and helpful, earning a well-deserved 5-star rating from you. If you ever need assistance again or have any other feedback to share, don't hesitate to reach out.

5.00 /5

Great service from Freya, who sorted our heating issue promptly and kept us updated regularly throughout our call.

Reply from agent

It's wonderful to hear that you had a positive experience with Freya and that she was able to promptly address your heating issue. Providing excellent customer service and keeping clients informed are crucial aspects of a successful interaction, and it sounds like Freya excelled in both areas. If you have any more questions or need further assistance, feel free to let us know!

5.00 /5

Thank you for your great services. Freya Oatridge is doing an amazing job. I appreciate her kind efforts, she has resolved my issue very quickly. Thank you very much :)

Reply from agent

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Freya Oatridge and that she was able to promptly resolve your issue. We'll make sure to pass along your kind words to her. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your feedback and are here to help!

5.00 /5

Many thanks to Jess Reynolds who was very friendly, responded quickly and helped out a lot during my referencing process.

Reply from agent

Thank you for taking the time to share your positive experience with Jess Reynolds. We're thrilled to hear that she provided friendly and prompt assistance during your referencing process. Jess is a valued member of our team, and we'll make sure to pass along your kind words. If you ever need further assistance or have any questions, feel free to re ach out. We appreciate your feedback and look forward to continuing to provide excellent service.

5.00 /5

We moved into one of their properties last year and have seen a significant improvement with their service this year. Their communication has definitely improved a lot. Freya Oatridge has especially been really kind and helpful with sorting problems with the flat and getting things fixed.

Reply from agent

We're delighted to hear about your positive experience and appreciate you taking the time to share your feedback. It's wonderful to know that you've observed a significant improvement in our service, particularly in communication. We're committed to providing a comfortable living environment for our residents, and we're thrilled that Freya Oatridge has played a key role in addressing and resolving issues promptly. We'll be sure to pass along your kind words to Freya and the rest of our team. Thank you for choosing our property, and we look forward to continuing to meet and exceed your expectations in the future.

5.00 /5

We recently had some issues with the central heating system at our apartment. I dealt with a person called Freya Oatridge. I was very impressed by her communication skills and thoroughness In resolving the problems we were having. I would be very confident of contacting Seraph in the future with any property management issues. Gren Cole Bayscape

Reply from agent

Thank you, Gren Cole, for sharing your positive experience with Seraph and specifically highlighting Freya Oatridge's excellent service in resolving the issues with your central heating system. We're pleased to hear that her communication skills and thorough approach made a lasting impression. At Seraph, we prioritise efficient and effective property management, and your confidence in reaching out to us for any future issues is greatly appreciated. We're here to ensure your living experience remains comfortable and hassle-free. If you ever need assistance again, don't hesitate to contact us. Thank you for choosing Seraph and Bayscape.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available