I rented a flat for just under two years with Preston Baker. The positive aspects of my service from them were: 1. They got the paperwork sorted in very quick time, over the Christmas/New Year period. 2. They were understanding and non-judgemental when we said our reason for moving was eviction by a rogue landlord. 3. Installed a new carpet throughout before our moving in. 4. Friendly, upbeat staff. Some negative experiences: 1. Being inspected once every three months for "structural issues". Was really inconvenient. 2. Slow response on some things that needed fixing, however generally prompt if the email was marked URGENT. I believe PB have made improvements on this since. 3. I complained when someone wanted entry to the flat without the 24-hour notice period. While this did happen after I had given our notice to terminate our occupancy, the contract was still binding. My complaint was met with a "well you are moving out soon" response and a promise to chase up what had happened. This wasn't followed up, so a week later, I called again to ask what happened, and there wasn't an explanation nor apology. 4. The £60 check-out fee is a joke. What other industry charges you to stop using their services without a breach of contract? If I wasn't on the verge of homelessness, I wouldn't have agreed to this in the tenancy agreement. Overall, no better and no worse than other lettings agents. Fees comparably similar to others. Would be happy to use their services again.