Rating as a buyer.... Arranging a viewing and pre-purchase sale discussion was good (Angela from memory). Once the purchase was transferred to a sale negotiator, I felt that the lady who did deal with the purchase was not interested and she came across as rude on more than one occasions. As part of my job, i do deal with a number of estate agents and i do feel that the one lady who was the only person i could speak to made me not want to buy through them again. If i have had known what i know now, i would have selected another agent as the property was listed with two different agents. We had a strict time scale and at no point was i given updates when the seller had issues. This was a purchase under another persons name ("JC") as we did this as part of my family business and if this had been my dream home or a first time purchase, i would have been upset. Cannot rate as 1 star as everyone pre-sale was really good, it's just a shame that one person can spoil an entire property purchase. It's a shame i had to leave feedback as i was not given any other way to ask how the sale went.

As a tenant I would not recommend Preston Baker at all. They are very bad at returning your deposit. So if you are leaving property soon don't even bother to clean it or getting it cleaned by any professional as they are definitely going to deduct money from your deposit. Tried buying housing through them and again it was a disappointment. Lowest level of customer services.

Pretty poor service over the phone. Didn’t want to provide a valuation service for a property I’m planning to purchase whereas other estate agents are more than willing to do this. Would not recommend

Terrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.

This is an accurate and honest review, I have all the information in emails and SMS so can back this up. 1. I placed an offer on a property which was accepted by the vendor. 2. I sent over all my ID details, proof of funds and solicitors details. 3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC. 4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees. 5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc. I tried to raise my offer and then received a further email asking for full and final offers. 6. My offer was presumably beaten as it was rejected by the vendor. I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket. As you can see from Preston Bakers reply, they will submit any offer during the process even if you have had an offer agreed and instructed solicitors, beware you will end up out of pocket like I have due to the gazumping practice.

I don’t know this company is professional or not , all I felt is arrogant. When I’ve tried to make an appointment for the viewing , from the staff who answered the phone for the appointment, who viewed the property with us , and who called me back after the viewing, they all had a arrogant attitude!what a team work !! For example, when the lady rang me back after viewed, she saids this on the phone :”hello, xxxx , how’s it going with the property?” When I said this probably is not for us . She replies two words :”how come “?. After my reply again, she saids:”ok “ then hand up . I can’t feel any politeness or welcomed for business from their attitude. This is the most arrogant state agent I’ve ever see!NegativeQuality

Sophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen (at Preston Baker) is one of most professional people I have met in Estate Agents, so Sophie's arrogance has let it down.

The experience as a tenant was very ok up to the point when we gave notice, when it seemed like the quality of the service changed, from having viewings at the property without notice and consent and also having the landlord around without notice and consent to now constantly having to chase for updates on the deposit, even though it's been a month since we vacated the property. We also participated in an event launch for a house where the fact that there was an asbestos garage on the property was not mentioned, which is a legal requirement, but also mislead as the dates for the end of the launch kept changing.

Once again these idiot find new ways to disappoint. Instructed the to release my property, but they didn't and waited a month until it wad empty to advertise it. We were 'transfer' to Preston Baker when they bought out another agency. As a landlord the service from them since has been dire. We deal with a different person ever time we contact them, had to pay twice for the same repair and we've found that our tenants have resorted to sorting issue themselves as the agency doesn't always pass on notice of problems. Has taken a month for to arrange the place to be cleanes after their tennant left it dirty cost us lost income. Avoid at all cost