Karen was there for me every step of the way and made the whole process simple and straight forward ,keeping me informed and guiding me through to collecting my keys to my new place . The icing on the cake was the very thoughtful welcome card and new home pack .I haven't tried the chai latte yet but I have used the new Persil quick wash sample on my first,uh,quick wash !! Thank ewe , ewe move ... I would recommend you every time 10 stars !!