Hi, I'm not sure this review is for our office. We are a franchise with over a hundred offices and none of your other reviews are for York businesses. Also, our office has been closed this week due to staff training (there is a sign in our window currently to let customers know that we are working remotely). I've been through the database and all recent property enquiries and nothing with your name matches either. Kind regards, Belvoir YORK.

Hi Lucio, I am quite surprised to receive this review although looking at your google profile it seems you have quite a hobby of leaving negative reviews for local businesses. I disagree with all your comments, but I’ll try to make my reply brief as I do not have the same benefit of time on my hands and it seems whatever the situation you would have left a bad review. The facts are you occupied a property for over 3 and half years (of which you could have left had you felt so upset with its condition or our service), at below market rent with no rent increases throughout the tenancy, no maintenance issue refused or unacted upon and no deposit deductions despite the property being left in a subpar condition. We allowed you to vacate the property several days later than you should have, for no further rent and remove furniture that really should have been replaced. The damp work was carried out in September 2021 (during your tenancy which you seem to have forgotten) It was not a case of ‘just’ painting the walls, this was part of much larger damp proof work as you know. Unfortunately, after the work was done it became apparent that the issues were caused in building and as you live in a first floor flat, and we do not manage the whole building then this was for the management company to arrange, again you were well aware of this and seemingly happy to occupy the property for a further 2 years. Unsure why you feel the need now to complain about something you never raised issue with during your tenancy. The electrician visit you refer to was to carry out the EICR, a legal requirement for the property. We were not in lockdown when the visit was carried out so I’m not sure why COVID is relevant. You were notified by the electrician as well as by us and tried to cancel the appointment last minute which of course would have brought in a cancellation charge by the electrician as he is self-employed. I’m sure if we had not carried out the EICR then this would have also made you unhappy cause you to leave a negative review. As was pointed out to you several times, we do not make the decision on what to deduct from the deposit, we are an agent working on a landlord’s behalf. As you seemed to understand at the time this was the reason for deductions to be referred to the DPS adjudication service so that they could make the decision an option which Claire suggested to you, and you seemed very happy to accept. It seems unfair to leave a review for us based on a decision we did not make. Regards, Charlotte Baron(Belvoir York)

As this is in the hands of our legal advisers due to the factually incorrect and libelous statements, then I can comment no further, other than to say that as the DPS are a completely independent advisor who usually err on the side of tenants, and for them to award the Landlord (not us the Agent) cleaning costs then it must have been warranted.

Hi Alexander, We dont have any record of any contact from you, can you contact us and let us know what you're looking for or even if you have the correct agency. Tel: 01904 231022

Hi Kieron, we don't have any record of any contact from you? I see you are looking to rent in Selby, we don't work in Selby, do you have the correct Belvoir? Please let me know if we can help?

Good afternoon Gabriele, Frankly, I am quite surprised to read this review as you are aware the last communication you sent us had to be passed to our legal team due to its inappropriate nature. As you clearly wish me to clarify our position on a public forum, I am happy to do so. I felt as Lettings Director of the business I had no option but to get involved as I would not let any member of staff be spoken to in the manner you have, people come into work to do their job, not be harassed. As explained on several occasions, we were in this instance employed by the landlord on a 'tenant find only' basis. This means we have very little information on the status of your move in. However, on making your application you were provided with the referencing company details (so you check the status of your application) and the landlords details (so you could contact with any questions and agree your move in). Despite this information you continued to harass the staff to the point that we had to ask you to only communicate via email. You have also failed to mention that despite the barrage of abuse and this negative review we have continued to assist with your move including checking you were happy with the property once moving in. We do hope you are very happy with your new home but with respect would advise you to conduct yourself in a more polite and courteous manner when looking for another property. Kind regards, Charlotte Baron (Lettings Director)

Hi Leon, After spending a miminum of 25minutes going through with you the best way to guarantee a tenancy despite you not working and being on benefits, you rang me a couple of times for assistance. On one of these occasions you rang our emergency mobile number with a message ' ring me back its urge nt' this is a dedicated number for our current tenants, so I asked you not to call that one in future. That was all. Claire

hi again Zeyang, please see my reply to your other review- Claire Leathley