After 3 years living in one of their managed apartment in East Parade I can unfortunately share my negative experience I had as tenant with Belvoir and its owners. Claire attitude has been very difficult throughout my experience. As tenant I never felt respected despite I was adhering to all my duties as tenant (e.g. Paying my rent always on time, taking good care of the house and never created any issues throughout the tenancy period). There were a couple of issues I experienced such damps in living room which were never sorted during my tenancy despite reporting issues multiple times. Single thing which was done was to paint over the damps which came back after few days. Another issue was related to the fact that during covid period I was forced to accept the visit of their electrician to my property despite I had never agreed to the visit. I was threatened to be obliged to pay the electrician fee if I hadn't accepted the visit despite I had explicitly asked them to arrange any maintenance work via call phone instead of message due to my impossibilities to answer text message unless WhatsApp. The electrician private message to organise the visit was never answered and the electrician remembered just the day before (at 10 pm) to remind me about his compulsory visit which was never agreed to. Claire fully supported his supplier instead of trying to empathise and understand why I could not let him in after few hours notice (i.e. I had to work the day after). Apart from the total lack of support over the 3 years as tenant, the last issue was related to the deposit. At the end of the tenancy they came out with really petty excuses (dirty skirting board, light switches and bathroom panel dirty after they took the pic with flash and light off in the bathroom) aimed at holding a cleaning fee of £150. Fortunately, I had enough evidence about my good faith and for a principle matter I decided to go through an independent adjudicator through the DPS. and guess what? The adjudicator stated that the cleaning fee of 150 pounds????? is unreasonable and unjustified in her/his report where he/ she awarded me of the entire deposit fee they were trying to claim. A genuine tips for all tenants leaving the property, keep record of all communication during the check in and take good pictures and videos of the house when leaving the property. I wish I could have left a positive experience/ review to a local business but unfortunately due to how I felt during the tenancy I am forced to share this experience with the hope to help future tenants to be treated better! Update after answer of the owner: hopefully Belvoir answer can show the difficult attitude I was mentioning and how they live in a delusional world. PS. Please check the review I left to local businesses to see how untruthful their comment is 😉

Called about a property and got told I wasn’t going to be taken seriously because I have been looking for a few months & it looks like I’m “messing about” and not looking seriously. Lady on the phone had a bad attitude and was very blunt. Left the phone call feeling a bit insulted

We have removed the content of this review, as we have been threatened with legal action by the business owners.

useless

One of my worst experience ever. After not replying to my emails for 1 week, the week before the move, I called them twice on Monday and Thursday and they were disturbed I called. At the end of the last call a member of their staff even laughed at me saying they were waiting information from me and not the opposite. My interaction with them ended when they say they didn't have updates regarding my application and so they didn't feel they had to reply to my emails. The justify their behaviour saying they work only for landlords and do not feel to do anything for the tenants. Honestly I don't see what they do or good at. I precise this is my experience with 2 staff members, one of which was the director.

I was trying to enquire about a property via the phone, on answer I was met with extremely condescending and aggressive attitude by a Claire. It’s obvious she does not care about her potential tenants. Joke. Will not be returning. Disgusting.NegativeQuality, Professionalism

Worst in York. Really bad attitude. Don't believe in those landlords' reviews as they earned money.