Good afternoon Gabriele, Frankly, I am quite surprised to read this review as you are aware the last communication you sent us had to be passed to our legal team due to its inappropriate nature. As you clearly wish me to clarify our position on a public forum, I am happy to do so. I felt as Lettings Director of the business I had no option but to get involved as I would not let any member of staff be spoken to in the manner you have, people come into work to do their job, not be harassed. As explained on several occasions, we were in this instance employed by the landlord on a 'tenant find only' basis. This means we have very little information on the status of your move in. However, on making your application you were provided with the referencing company details (so you check the status of your application) and the landlords details (so you could contact with any questions and agree your move in). Despite this information you continued to harass the staff to the point that we had to ask you to only communicate via email. You have also failed to mention that despite the barrage of abuse and this negative review we have continued to assist with your move including checking you were happy with the property once moving in. We do hope you are very happy with your new home but with respect would advise you to conduct yourself in a more polite and courteous manner when looking for another property. Kind regards, Charlotte Baron (Lettings Director)