Hi Adam, We are sorry that you feel disgruntled after moving out of the property. We feel that all of the issues you have highlighted were dealt with in a timely and fair manner based on the cause and nature of them. Any communication you have sent to us has been answered the same day or within 48 hours and we take any complaints very seriously. We wish you the best in your new home.

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil

Dear Ms Lister, We are aware that you have made complaints against the last 3 sets of tenants who have lived in the property next door to you over a period of several years, which we manage. All of whom have made counter-complaints against you for harassment. This matter is being taken further with the local authorities. We will also be reporting you to Google for unwarranted defamation of our business. Any further negative reviews will similarly be reported.

Hello, we are sorry that you are not happy with the service you have received from us. Please do email us at yeovil@martinco.com we will be happy to address your dissatisfaction at the earliest opportunity. Martin & Co, Yeovil

Hi Lowri, I am very sorry to hear that you had a disappointing experience with the lettings team as you describe. I will look into this as a priority to improve our customer service as this should not have happened. Emma, Manager, Martin & Co Yeovil

I’ve only ever had brilliant service from the team at yeovil Martin and co - I find this review hard to believe. Sounds like someone with a grudge to me.

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil