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Martin & Co Yeovil

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

This agency were painful to book viewings, took forever to answer the phone and ages to reply to messages. I should of realised but I continued to use them. I paid my fee, that they 'mislaid' delaying my move in. The handover process was very unprofessional, the agreement was never sent to me to read before signing, then rushed to sign it in the office. No meeting at the property to show me round and then when I did come to leave no flexibility on meeting me at the house.

Reply from agent

Dear Mr Wellman, We are sorry that you had a bad experience letting through us. I believe that this is very much the exception and if mistakes were made during your letting process I do offer our apologies. We aim to improve at every point and so I take your comments on board and we will address your concerns moving forwards. Kind Regards Emma Managing Director, Martin & Co Yeovil

1.00 /5
Reply from agent

Hi there, we're sorry that you feel we have let you down somehow. If we can improve our service to you in any way, please just let us know. Martin & Co Yeovil

1.00 /5

Very difficult to even arrange a viewing with let alone the agent who dose the viewing for you actually seeming interested. How they manage to rent properties out to anyone is beyond me. Rude staff and don't bother to respond to emails either

Reply from agent

Dear Alexandra, we're very sorry to hear that you have been unable to arrange a viewing at a property you wished to see. This is our very busiest time of year and so available appointments are few and far between, however, if you feel that staff have been rude there is no excuse and I am sorry that you have experienced that. If you call the office and ask for myself, Emma Higgins, the Manager, I would be very happy to assist you further. Kind Regards, Emma

1.00 /5
10.03.2019

Absolutely useless! Reported a broken window 3 days ago and apparently it’s considered an emergency, according to you... first ignored when reported the smoke alarm needing attention and now this. The open keeps opening like crazy, especially when it’s as windy as today! No respect for anybody when it comes to help. This is the worst company I’ve ever had to deal with.

Reply from agent

Dear Bart, sorry to see your comment above. Your Property Manager is fully aware of the issue with the window and your landlord was informed immediately after you reported it to us. We are arranging for a repair as quickly as possible, taking into account availability of contractors over the weekend. The matter is in hand.

1.00 /5
20.11.2018

Been asking for over 3years for the heating 2 b sorted and still nothing has b done

1.00 /5

Impossible to book viewings at a weekend with these people (rental). I tried to book 3 properties to view, no attempt to fit me in at a weekend (apparently reduced staff only weekends & only open Sat morning!). Landlords - be wary - if you want tenants that are working, how are they going to view properties only during weekday working hours? I would have certainly taken one of these properties had I been able to view. Terrible customer service.

1.00 /5
15.11.2016

We were very pleased with the way Martin and Co dealt with our house sale.They kept us informed all along the way in a very friendly and professional way.I would not hesitate to recommend them in future. Jean Newman

Reply from agent

Meant to give 5 stars Martin,sorry.Jean

1.00 /5
15.08.2016

AVOID AT ALL COSTS! Robbing buggers, lost £300 through not fault of my own.Only did half a job but expected 100% of the money. Will be telling friends, family and people in the street to avoid this JOKE of an estate agents !

Reply from agent

Dear Miss Rose, I am sorry to hear that you feel so negatively about your experience with Martin & Co Yeovil. If you wish to make a formal complaint about your experience I would welcome it and invite you to review our complaints procedure at the following link: https://www.martinco.com/rent/faqs Upon which you will receive a full, honest response to your complaint.

Contact details
Sales Phone:

01935 420555

Opening hours

Unknown

Address

19 Princes Street, Yeovil, Somerset, BA20 1EN, UK, BA20

We're an award-winning estate and lettings agent, proud to serve the town of Yeovil and wider communities of South Somerset and West Dorset. Martin & Co Yeovil is fully licensed by the National Approved Lettings Scheme (NALS), with Managing Director Emma Higgins a Member of the Association of Residential Letting Agents (ARLA) - providing you the peace of mind that we'll deliver the highest quality service at all times. Our passionate and dedicated team provides specialist advice, guidance, and support across all areas of the residential property market, offering an expert and flexible service, ensuring the precise needs of each and every one of our customers is met. So whether you have a property to sell in and around Yeovil, or are looking for a home to rent in the area, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Yeovil get you on the move.

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