Hi Heather, we’re genuinely sorry to hear that your experience at the end of your tenancy didn’t feel as smooth or supported as we would have hoped. Thank you for taking the time to leave your feedback and for your subsequent email that provided more detail. This has given us the required insight to review your case and our processes. We’re pleased that you were happy with our service during your time in the property, but we completely understand that the final stages shape the overall impression, and we’re sorry that we fell short of your expectations. After reviewing the circumstances internally, we acknowledge that some aspects of communication could have been clearer and more helpful, particularly around the notice and final arrangements. We have already addressed these areas with the team to ensure we offer a more consistent and supportive experience going forward. We are glad that the matters raised during the checkout were resolved quickly, with no deductions from your deposit. We truly value all feedback, as it helps us improve our processes and the service we provide to both landlords and tenants. If you would like to discuss anything further, we are more than happy to speak with you directly. Team EweMove