Hi Heather, we’re genuinely sorry to hear that your experience at the end of your tenancy didn’t feel as smooth or supported as we would have hoped. Thank you for taking the time to leave your feedback and for your subsequent email that provided more detail. This has given us the required insight to review your case and our processes. We’re pleased that you were happy with our service during your time in the property, but we completely understand that the final stages shape the overall impression, and we’re sorry that we fell short of your expectations. After reviewing the circumstances internally, we acknowledge that some aspects of communication could have been clearer and more helpful, particularly around the notice and final arrangements. We have already addressed these areas with the team to ensure we offer a more consistent and supportive experience going forward. We are glad that the matters raised during the checkout were resolved quickly, with no deductions from your deposit. We truly value all feedback, as it helps us improve our processes and the service we provide to both landlords and tenants. If you would like to discuss anything further, we are more than happy to speak with you directly. Team EweMove

EweMove always takes seriously any complaint made by neighbours of our tenanted properties. … More

Hello Ivana, We're very sorry to hear that your experience with other agents has not been good. … More

Hello Lavy, we are sorry if any aspect of our service disappointed you, however, we cannot find any record of your details in our system. Please can you contact us so we can address any service issue. Many thanks, Paul. Yeovil@ewemove.com / 01935 479300.

Hello Paul, apologies for the very late reply, we've only just been notified of this review. We're very disappointed to read that you feel you did not get the excellent service we pride ourselves on. Looking at the history it appears that your application did not meet the landlord's criteria and we had to decline it. As I'm sure you can appreciate we provide a transparent service to landlords and they are fully involved in the tenant selection process. I have sent you an email separately so we can take your details and add you to our actively seeking list. As and when we get a property that meets your requirements we will be happy to get you in for a viewing. Thanks, Paul, Anita, Nicky, Yasmin and Bridie.

Hello Richard, I have emailed you directly, please feel free to call me at any time to discuss the service you received. I am sorry that you feel that it was poor. Unfortunatley the demand for rental properties is completely outsripping supply and the home you were interested in had been offered and accepted prior to you being able to view. We have your details and will advise you if we get anything on our books that we feel may suit you. Stay safe and take care, Thanks, Paul, Anita, Nicky, Yasmin and Bridie.