Hello Michael, Thanks for your review. Hopefully any future home you enquire about will still be available and we can get you in to view. We hope you find your new home soon. Thanks Paul, Anita, Nicky and Yasmin.

Hello Ivana, We're very sorry to hear that your experience with other agents has not been good. Having discussed this with the team it may be that there has been some misunderstanding in the translation? Re the small 2 bedroom home you were enquiring on, the landlord has been very specific and feels a family of 4 would not be appropriate. My colleague was trying to make this point to manage your expectation and avoid you going through the application process, only to be disappointed. My colleagues also explained that if we had 3 bedroom properties available then we would be more than happy to present an application from you to the landlord for their consideration. We have many properties under management and are completely transparent with our landlords and tenants in the way we process applications. We have no prejudice at all, many of our tenants come from different countries. We wish you well in your continued seach for your new home. Thanks, Paul, Anita, Nicky, Yasmin and Lara.

Hello Lavy, we are sorry if any aspect of our service disappointed you, however, we cannot find any record of your details in our system. Please can you contact us so we can address any service issue. Many thanks, Paul. Yeovil@ewemove.com / 01935 479300.

EweMove always takes seriously any complaint made by neighbours of our tenanted properties. In this case we know your daughter is working actively and closely with the Council to ensure any actions taken are appropriate and within the law. As you would expect, we are bound to follow due process. This case is made a little more complicated as the flat is in a larger block of flats, but noise complaints have only been received from just one of many neighbours. We will continue to work with your daughter's letting agent to find an amicable and lasting resolution.

Hello Richard, I have emailed you directly, please feel free to call me at any time to discuss the service you received. I am sorry that you feel that it was poor. Unfortunatley the demand for rental properties is completely outsripping supply and the home you were interested in had been offered and accepted prior to you being able to view. We have your details and will advise you if we get anything on our books that we feel may suit you. Stay safe and take care, Thanks, Paul, Anita, Nicky, Yasmin and Bridie.

Hello Paul, apologies for the very late reply, we've only just been notified of this review. We're very disappointed to read that you feel you did not get the excellent service we pride ourselves on. Looking at the history it appears that your application did not meet the landlord's criteria and we had to decline it. As I'm sure you can appreciate we provide a transparent service to landlords and they are fully involved in the tenant selection process. I have sent you an email separately so we can take your details and add you to our actively seeking list. As and when we get a property that meets your requirements we will be happy to get you in for a viewing. Thanks, Paul, Anita, Nicky, Yasmin and Bridie.