Generally good responses to questions, Stacey Holmes was particularly helpful in getting the exchange of contracts through by the desired dates.

Selling a property can be tough but I had a buyer within 2 weeks and the team helped keep communication open with them whilst I found somewhere. They helped me understand the process (it had been a long time since I'd bought / sold a property) and with printing associated documentation. I sold my property and that's what I wanted - thanks.

Proffesional and friendly service. Advising and tracking both the Sales and Purchasing aspects of our move helped us to achieve our desired timescales.PositiveResponsiveness, Quality, Professionalism

It took me days to get through on the phone and no reply to my text.

I was interested in a Yarm property and for 3 weeks I was ringing and checking. The excuses ranged from: the tenant has Covid, the locks have been changed, the photographer has been in an accident, therefore nobody to show you around and finally online viewings only. Then submit an application despite not seeing it. Finally told sorry with regret etc etc I know it is a sellers or owners market but eventually when the market turns perhaps it will be a better service?

Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Absolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.

Poor communication by the staff during my search for a property to rent, really disappointed!!