Dear Lola, I'm sorry to hear that you are not satisfied with your experience using flatfair. I've looked into your case and I can see that charges related mostly to cleaning were raised at the end of your tenancy via our platform. Our platform allows you to negotiate/challenge the charges by coming back with a counter to the original figures in order to ensure that fair charges are agreed upon. In your case, you have accepted the charges without negotiating, effectively agreeing that the initial charges were fair. Once the charges have been agreed, we then ask payment to be made within 5 days. We are however open to other arrangements when necessary and we take the personal circumstances of tenants into account. We have in this case agreed a payment plan with you which has been in place since the early part of this month. Overall, we have treated your case fairly and I feel that the review as a whole and some of the language used (suggesting that we con people) is totally inaccurate. If you would like to discuss this in more detail, please reach out to our support team via support@flatfair.co.uk Best regards, Damola Customer Operations Manager