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Manning Stainton - Wortley

A selection of reviews/testimonials by highest rating
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1.00 /5

These people con people. They set you up with a no deposit option which sounds all sweet then when the tenancy ends that’s when they take advantage and charge you you into reconstructing there property. This was my first time renting and I’ve learned my lesson and will stay away from flatfair also as they team up with agencies so they can get there share. I paid someone to deep clean the property yet they added cleaning charges to my bill. Avoid this company at all costs I do not recommend at all . I used the agency Haart and they did not help and flatfair also make threats when they don’t get there money also which isn’t nice for a company. People have rights to payment plans etc and shouldn’t the threatened to pay large sums in 5 days the customer service is appalling

Reply from agent

Dear Lola, I'm sorry to hear that you are not satisfied with your experience using flatfair. I've looked into your case and I can see that charges related mostly to cleaning were raised at the end of your tenancy via our platform. Our platform allows you to negotiate/challenge the charges by coming back with a counter to the original figures in order to ensure that fair charges are agreed upon. In your case, you have accepted the charges without negotiating, effectively agreeing that the initial charges were fair. Once the charges have been agreed, we then ask payment to be made within 5 days. We are however open to other arrangements when necessary and we take the personal circumstances of tenants into account. We have in this case agreed a payment plan with you which has been in place since the early part of this month. Overall, we have treated your case fairly and I feel that the review as a whole and some of the language used (suggesting that we con people) is totally inaccurate. If you would like to discuss this in more detail, please reach out to our support team via support@flatfair.co.uk Best regards, Damola Customer Operations Manager

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134-136 Lower Wortley Road, Wortley, West Yorkshire, LS12 4PQ, North West, UK, LS12

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