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Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
06.01.2023

With the help of Northwoods we found out first rental home! They found us our perfect home, in our desired location. Everyone we have spoken to on the team have been excellent and professional, Ellie, Ant and Steve to name a few! I can???t recommend this estate agents enough, they are professional yet personable. You can tell how much passion and care goes into finding their clients the right homes. A special thank you to Steve for finding the property and for also putting up with so many questions (we know we had quite a few!) your reassurance and knowledge made us feel so comfortable moving at such a busy time of the year. A special mention also to Ellie, for being a friendly face and also answering so many other questions we had, we couldn???t have done it with out you!

5.00 /5
05.01.2023

Amazing amazing amazing! Have found our perfect rental through Northwoods and the help of Steve and Ellie. Will definitely go through them again if we have further rentals!

5.00 /5
04.01.2023

A very fast efficient move - enabling us to get into our new property within just 4 days on the build up to Christmas! Would highly recommend.

5.00 /5
04.01.2023

Excellent service

5.00 /5
06.12.2022
5.00 /5
25.11.2022

Anthony had tried tirelessly to get our deposit from the previous agent and finally got it all sorted. Thank you Anthony - I can relax that my money has been found now!

5.00 /5
21.11.2022

I have recently left a property that was managed by Northwood Worcester. The team there have always been professional and courteous . Any problems were quickly dealt with. When checking out Sarah Pinfold & Anthony Arnold was very helpful with the whole process .

4.00 /5

Areeba and team know what they are doing. Had an absolute pleasure meeting them

Reply from agent

Thank you for your kind review. We love hearing when we've provided a positive experience.

1.00 /5

Staff don’t respond to your emails and when they finally do, they lie about properties no longer being available, despite still advertising them online. It takes 30 seconds to respond to an email. Staff would benefit from attending a customer service/engagement course.

Reply from agent

Hi Lauren, I am incredibly disappointed that this has occurred for you. This appears to have fallen well below the standards I expect of our team (and usually deliver). I have asked for a full update on this from those involved and am expecting for us to implement ways to ensure no-one else experiences the same as yourself. I would like to contact you personally tomorrow (or call me at the office) and offer my apologies directly as well as discussing what options we have on other properties that may be suitable, and go someway to putting this right for you. I take customer service very seriously as a business owner, and I want to ensure we learn the lessons from this, so thank you for bringing this to my attention. Kind regards, Michael

1.00 /5

Avoid this place, rented with them for a year and had cold showers for most of my tenancy and it was not resolved despite multiple emails and calls. Worst renting experience of my life and I’ve rented with 5-6 agencies.

Reply from agent

Hi Mohammed, We are very sorry that you had a poor experience. Please can you let us know which property it was, so that we can look into this further. We have a new management team in place now (since 2022) and we are confident that you would not experience anything similar now. During the last 6 months we have completed a full maintenance review of all the 200 properties on our books (identifying and completing all remedial works with the landlords etc.) and are continuing to do this on a regular cycle through the year (and onwards as part of our maintenance regime). Please do contact us directly at the office, we would like to do something to put this right.

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
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Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure