Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception. From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work. The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water. Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call. You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault. Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming. We would therefore recommend to anyone else thinking of renting with these guys to do the following: 1) Report ALL repairs and maintenance as soon as possible. 2) Make sure they are photographed and kept safe in case needed later. 3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports. 4) Save all House Inspection reports somewhere safe! 5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!) 6) When coming to the end of tenancy book your own cleaners. 7) If you need plumbers make sure you ask for Neil and no one else. 8) If you want to avoid all the hassle, rent with someone else……. Good night and Good Luck! ----------------------------------------------------------------------------------------------------------------- REBUTTAL TO M&C RESPONSE: SEE PHOTOGRAPH Always a pleasure.....NegativeProfessionalism

Usually a viewing is supposed to last 15 - 20 minutes . We travelled all the way from Manchester to go see this property and were running just under 8 minutes late to go see the place due to traffic in a new city. We were informed that the … More

Be very careful if you sign up with them as they might harras you and try to force you to agree to terms that are unfair or force their way to visit you without your consent. From a legal point based on the language used in their communications it appears they are drawing up the contracts (which are very unfair), but when questioned they say they are not actually the ones writing up the contracts, just try to enforce them. So which one is it? Take this advice seriously and if you see any listings with them avoid. Find a more serious company.

Really disappointing service from Martin & Co when viewing a rental property. No level of customer service. Lettings Manager didn't care that there were issues with the property, 'let as seen' attitude despite there being damage to walls and issues in the bathrooms, snagging issues throughout. Not provided any information on next steps or application process. Waste of my afternoon, having taken time off work to go and view the property.

Renters beware! The contract contains contradictory, unreasonable, irrelevant and borderline illegal clauses that they refuse to change. When moving in they send you the inventory with a request to sign it as proof of receipt, but when you look at the signature declaration it is to say that you agree with it. When pointing out damage that isn't marked on the inventory they refuse to update the document and promise to keep your comments on record instead, but if you've signed the inventory then I imagine that it would be hard to argue that it's wrong if they try to charge you later. 1/5 stars for quality, but 5/5 on the sharkyness scale!NegativeQuality, Professionalism

Having experience a very poor service by local letting agent Martin & Co Worcester which cost my son the opportunity of renting a property. Poor attitude and customer service.NegativeQuality, Professionalism

Renters Beware….. Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception. From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings an... Continue Reading

Renters beware! The contract contains contradictory, unreasonable, irrelevant and borderline illegal clauses that they refuse to change. When moving in they send you the inventory with a request to sign it as proof of receipt, but when you look at the signature declaration it is to say that you agree with it. When pointing out damage that isn't marked on the inventory they refuse to update the document and promise to keep your comments on record instead, but if you've signed the inventory then I imagine that it would be hard to argue that it's wrong if they try to charge you later. 1/5 stars for quality, but 5/5 on the sharkyness scale!

Having experience a very poor service by local letting agent Martin & Co Worcester which cost my son the opportunity of renting a property. Poor attitude and customer service.

Watch out! My partner and I rented one of their properties that within the first day of moving in we noticed mould around the Windows, walls and bath room. We’d noticed a few other things such as the window being broken, things left by previous tenants like shoes and clothes and even found the toilet extremely dirty. I had made a phone call the day of the move to explain the mould situation and the window to which it took 4/5 months to get the window fixed and no comment on the mould. I ended up cleaning the mould but during the rest of my tenancy I was threatened to have my deposit taken for the “damages” made by me (meaning the mould that way there since the day I moved). Luckily I had taken photos and had emails as proof so the deposit company obviously saw that Martin and co were just trying to steal more money! I very much advise anyone who moves into one of their properties to keep photographic proof and emails in order to dispute for your deposit as they will try their best to blame you for something that was never your fault.