Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception. From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work. The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water. Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call. You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault. Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming. We would therefore recommend to anyone else thinking of renting with these guys to do the following: 1) Report ALL repairs and maintenance as soon as possible. 2) Make sure they are photographed and kept safe in case needed later. 3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports. 4) Save all House Inspection reports somewhere safe! 5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!) 6) When coming to the end of tenancy book your own cleaners. 7) If you need plumbers make sure you ask for Neil and no one else. 8) If you want to avoid all the hassle, rent with someone else……. Good night and Good Luck! ----------------------------------------------------------------------------------------------------------------- REBUTTAL TO M&C RESPONSE: SEE PHOTOGRAPH Always a pleasure.....NegativeProfessionalism