Very easy communication in the beginning when you're supposed to pay all fees. Later on landlady dealt with us, difficult person, always looked down on us. Never felt at home at the property. They include 2 months viewings in advance of moving out, don't respect tenants privacy by scheduling 2 to 4 viewings a week! We had whole families coming in! There should be person limit, 4-5 people is too many. Landlady refused references to me as I'm foreign but she gave it to my partner who is English. She had a nerve to have a go at me at my home when I complained that she's scheduling too many viewings and we can't enjoy our right to privacy. Still didn't get all deposit back (since September)as she's not responding to queries. Property was left immaculate, except wear and tear which is normal. I think landlords should be checked too, not only tenants!

As a landlord, I paid Millennium full management fees. It later transpired that the tenant had considerable debt including rent arrears at another property at the start of his tenancy with me and that financial checks had not been done. When the tenant left the apartment, it turned out that that an ongoing water leak had caused substantial damage. Millennium had been paid to conduct regular inspections which were not carried out so that they had not drawn attention to the leak and other additional damages.NegativeQuality, Professionalism

Properties left untidy , embarrassment for the rest of the people who live on the street . An update - they did come and cut the hedge the next day !