They are about as useful as a chocolate teapot. My husband and myself rented a property from Northwood while our own property was being renovated. During our stay the flat above had a leak which caused a short circuit in our kitchen. Northwood swiftly recognised the issue but that is where the service stopped. This happened in November 2024 and it is now March 2025 and we have been without a light, working fire alarm and Lino in the kitchen. There are stains all over the walls and carpet and a smell of damp we cannot get rid of. They fail to provide any updates and expect us the tenants to deal with the insurance company. They have completely ignored my many emails only replying days later with a pathetic response detailing that it is all down to the insurance company. That they have done their best, if this is their best I would hate to see them at their worst. They were very quick however to tell us not paying rent is not an option. Abysmal service and we will be glad to see the back of our apartment and Northwood. They offered no compensation, constantly passing the buck to the landlord or the insurance company. Apparently agents have no power which is utterly ridiculous and unacceptable. Would never recommend them to anyone.

Spoke to on the phone about a property and how they have really bad attitude after upsetting my partner over the phone, I asked to speak to manger and got arsey reply and then after 5min I got I am the manager, absolutely disgusting, not polite and not away to run a business, he properly shop manager not area manager but I am going further with them, THE HOUSE TO LET IN PLAMER CLOSE IF YOU ARE READING THIS, these people are rude and unprofessional

I would avoid this very unprofessional company as they care little for customers and the approach to business demonstrates poor practice.They don’t answer emails or calls or viewings and then say the property is sold. Lazy and inconsiderate and thoroughly unpleasant experience with them so I would avoid doing any business with them at all costs to a shoddy, slapdash attitude and generally not to be trusted with house sales or lettings. Very poor and quality service is unheard of in their repertoire.

Pure thiefs dishonest and liars will do anything to steal money out of your pocket very low life people wouldn’t recommend

Very disappointing service .. Rang up an promised a call back over a viewing Had to call them Again , yet again promised a call back , no one called .. I called again an the property I was wanting has been let .. Very poor service would not recommend to anyoneNegativeResponsiveness